Our Pledge to Amerigroup Members
No one is treated in a different way because of race, color, birthplace, language, sex, age or disability. If you think you've been treated unfairly, call Member Services at 1-800-600-4441 (TTY 1-800-855-2880).
Interpretation and translation services are free to members.
We take your privacy very seriously
The Health Insurance Portability and Accountability Act (HIPAA) requires Amerigroup to tell our members how medical information may be used or disclosed. Every 3 years, we must remind our members about this notice and tell them how to access it.
Amerigroup members get a copy of this notice in their new member welcome package when they enroll in Amerigroup . Members can get a copy of the notice through Member Services.
The following is a listing of our state-specific Notice of Privacy Practices:
Maryland
HealthChoice (HC)
Primary Adult Care (PAC)
Virginia
FAMIS
Medicaid/FAMIS Plus
Our Notice of Privacy Practices is available in English or Spanish. This notice will explain how Amerigroup privacy practices affect members' medical information.
This notice will tell you
- How Amerigroup handles members' protected health information
- How Amerigroup uses and gives out members' protected health information
- Members' rights about their protected health information
- Amerigroup's responsibilities to protect members' health information
Informed members make better health care choices
Our goal is to help you access quality safety data for our network hospitals. Click on the links below for more information:
When you need care at a hospital or are in your doctor's office, follow these simple tips:
- Ask questions about your condition and care
- Speak up if you don't understand something, are not comfortable with your treatment or if you have any concerns
- Remind provider's office staff if you have any allergies or reactions to medicines
- Request an interpreter if you need one or assistance if you have a hearing impairment
- Keep a list of all the medicines you take and give it to your provider
- Remind nurses, physicians or therapists to wash their hands and wear gloves before examining you or drawing your blood
- Ask for a copy of your test results
Your safety matters. It's good to ask questions to make sure you understand EVERYTHING. It will help increase the safety of the care you get.