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Terms and Conditions of Use

By using any Amerigroup web property, you agree to our Terms of Use, which is a binding agreement between you and Amerigroup. The Terms of Use are listed here and are in addition to any others on any Amerigroup web property or in the member handbook.

If you violate these Terms, your access to Amerigroup web properties may be blocked, suspended or ended at the sole and total discretion of Amerigroup.

Encryption

To ensure the security of valuable and personal information, users of Amerigroup self-service sites may only access our services using a browser equipped with 128-bit encryption or higher.

Use of Material

This web site may contain personal health information as defined in the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This includes any changes to HIPAA that may apply. By using this information, you agree to follow all state and federal laws.

Content of Materials

The materials on this web site may contain protected, copyrighted or trademarked information. In most cases, the owner is Amerigroup. In some cases, the owner is a third party. In other cases, you may be the owner. Material contained on this website is intended for personal use. Any use of copyrighted or trademarked information not expressly permitted by these Terms and Conditions of Use may violate copyright, trademark or other laws.

Amerigroup does not guarantee the accuracy or completeness of any third-party content on our web sites and does not claim that our websites are free of errors.

These Terms do not apply to content already in the public domain. Content in the public domain is information that you can find in other places.

Fraud, Waste and Abuse

You agree that you will not use the web site or its content to break any laws. This includes fraud, waste and abuse laws. It also includes Medicare and Medicaid laws.

The Digital Millennium Copyright Act

You agree not to sell or modify the material found on any Amerigroup web property. You agree not to misuse material found on any Amerigroup web property. You also agree not to reproduce, display, publicly perform, distribute or otherwise use the material found on any Amerigroup web property:

  • In any way for any public or commercial purpose
  • In connection with products or services that are not those of an Amerigroup web property
  • In any other manner that:
    • Is likely to cause confusion among consumers
    • Otherwise infringes Amerigroup intellectual property rights

Amerigroup reserves the right, but not the obligation, to end your access to any and all Amerigroup web properties.  We will do so if we determine in our sole and total discretion that you are involved in infringement activity. This includes alleged acts of first-time or repeat infringement, regardless of whether the material or activity is determined in the end to be infringement. 

Amerigroup and its service providers accommodate and do not interfere with standard technical measures used by copyright owners to protect materials. Amerigroup has put in place procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. Our designated agent to receive notification of claimed infringement is: 

General Counsel
Amerigroup Corporation
4425 Corporation Lane
Virginia Beach, Virginia 23462
757-490-6900

Any notice regarding any infringement of copyright or of other proprietary rights must include the following information:

  •  A signature of a person authorized to act on behalf of (i) the owner of an exclusive right that is allegedly infringed or (ii) the person defamed
  • Identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site
  • Identification of the material that is claimed to be infringement or to be the subject of infringement activity, including information reasonably sufficient to permit us to locate the material
  • Information reasonably sufficient to permit us to contact you, such as your address, telephone number and/or e-mail address
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright or other proprietary right owner, its agent or the law

If you choose to access any Amerigroup web property from outside the United States, you do so upon your own initiative and are responsible for compliance with U.S. and local laws, if and to the extent that local laws apply. Software is subject to United States export controls. No software may be downloaded or otherwise exported or re-exported:

  • Into (or to a national resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the U.S. has embargoed goods
  • To anyone on the U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders

By accessing this web site, you represent and affirm that you are not located in, under the control of or a national resident of any such country or on any such list. You agree to comply with U.S. export control laws, and you agree that you will not transfer any software or other content from any Amerigroup web property to a foreign national or foreign country in violation of those laws.

Product Descriptions – Not Available in all States

The product descriptions, if any, provided on any Amerigroup web property are not intended to be offers to sell or solicitations in connection with any products or services. Some products may not be available in all jurisdictions. Anyone interested in a particular product should contact Amerigroup to determine whether the product is available in the particular jurisdiction of interest and to request a copy of the applicable policy or prospectus for a complete description of the product..

Links to Other Sites

While visiting any Amerigroup web property, you may leave any Amerigroup web property and access certain non-Amerigroup web properties. Amerigroup neither reviews nor controls the content and accuracy of these non-Amerigroup web properties and therefore will not be responsible for their content and accuracy. Your access to non-Amerigroup web properties is at your sole risk.

Other web sites on the Internet may contain unedited, sexually explicit, violent, racist or other types of material, which may be offensive to you. Please access other web sites at your own discretion.

General Disclaimer

All material including any link to other sites and content found at linked sites is provided "as is" and without any express or implied warranties, including warranties of fitness for market or fitness for a particular purpose. Due to the nature of the Internet, Amerigroup does not warrant that access to any Amerigroup web property or any of its pages will be uninterrupted or error free. Amerigroup does not warrant or make any representations regarding the usefulness of or the expected results of the material contained on any Amerigroup web property . Note that some jurisdictions may not allow the exclusion of implied warranties. As a result, some of the above exclusions may not apply to you. Please refer to local laws for any such restrictions.

Viruses, Worms, Use of Files

Amerigroup cannot and does not guarantee or warrant that files available for downloading from this site are free of viruses, worms, Trojan horses or other code that has contaminating or destructive properties. Amerigroup does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title, noninfringement or fitness for a particular purpose) with respect to the files available for downloading from this site. In no event will Amerigroup be liable to you or to anyone else for any decision made or action taken by you or anyone else in reliance on results obtained from use of files downloaded from this site. These files may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason except for personal use is expressly prohibited, unless prior written consent is obtained from the appropriate copyright holder.

Health Information

This information does not replace the advice of a doctor. The health information on this web site is provided solely for informational purposes as a public service to promote consumer health. It does not constitute medical advice and is not intended to be a substitute for proper medical care provided by a physician or other duly authorized health care provider. Amerigroup assumes no responsibility for any circumstances arising out of the use, misuse, interpretation or application of any information supplied on this site.

Employees and health plan members should always consult with their doctors for appropriate examinations, treatment, testing and care recommendations. Do not rely on information on this site as a tool for self-diagnosis.

Forward-Looking Statements

Amerigroup web properties may, from time to time contain forward-looking statements that include information about financial prospects, plans and objectives of management for future operations, economic conditions, trends and known uncertainties. Amerigroup cautions the reader that actual results may differ materially from those that Amerigroup expects, depending on the outcome of certain factors. In some cases, Amerigroup describes uncertainties when offering forward-looking statements. Some factors that could cause our actual results to differ materially from forward-looking statements (Risk Factors) are listed in the most recent Amerigroup filing of Form 10-K or Form 10-Q (PDF) with the Securities and Exchange Commission (SEC).

Amerigroup also cautions the reader that the list of Risk Factors that appears in the most recent Amerigroup Form 10-K or Form 10-Q filed with the SEC may be modified by any subsequent SEC filings, such as Form 8-K, proxy statements and other SEC filings. Amerigroup will not update the Risk Factors listed in any of our SEC filings prior to the next required SEC filing. The list of Risk Factors provided in any of our SEC filings may not be complete and speaks only as of the date filed with the SEC.

Trademarks

There are references throughout Amerigroup web properties to various trademarks or service marks and these, whether registered or not, are the property of their respective owners.

You agree that you will not use an Amerigroup or other party’s trademark, copyright, name, logo, copyrighted material or any other mark in any advertising, promotion, sales or other materials, in any medium, without obtaining the prior written consent of Amerigroup or the other party.

Limitation of Liability and Indemnification

The use of this website is at your own risk and is provided on an "as is" basis. You agree by accessing any Amerigroup web property that under no circumstances or any theories of liability under international, civil, common or statutory law, including but not limited to strict liability, negligence or other tort theories, or contract, patent or copyright laws, will Amerigroup be liable for damages of any kind occurring from the use of this web site, or any information, goods or services obtained on this web site, including direct, indirect, consequential, incidental or punitive damages (even if Amerigroup has been advised of the possibility of such damages), to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of certain damages. For that reason, some of these limitations may not apply to you.

You agree to indemnify Amerigroup for any losses or liabilities, including attorneys’ fees and costs, resulting from (i) your breach of any of your representations, warranties, agreements or covenants under these terms of use, or (ii) any claims arising out of or in connection with your use of any Amerigroup web property.

You also agree to indemnify and hold harmless Amerigroup from and against all claims, losses, liabilities, damages and expenses, including court costs and reasonable attorney fees incurred by Amerigroup, to the extent that such claims, losses, liabilities, damages and expenses are a result of your breach of federal and state privacy laws.

Calculations and Investment Decisions

Financial calculators/calculations are provided for illustrative purposes only. You are responsible for verifying the accuracy and suitability of all assumptions and calculations. Please seek the advice of licensed and/or competent individuals before making any investment or financial planning decisions. Do not rely solely on financial calculators/calculations or financial or retirement information found on any Amerigroup web property.

Minors and the Children's Online Privacy Protection Act

Except as expressly stated upon initial access to a specific Amerigroup web property or section of such site,  we do not direct content to minors, do not intend to collect personal information from minors and are therefore not subject to the Child Online Privacy Protection Act.

If you allow your minor child, or a child for whom you are legal guardian, to access and use any Amerigroup web property , you agree that you will be solely responsible for: (i) the online conduct of such minor, (ii) monitoring such minor's access to and use of any Amerigroup web property, and (iii) the consequences of any use.

Changes and Applicable Law

Amerigroup reserves the right to make changes to any Amerigroup web property and its Legal Disclaimer/Conditions of Use at any time, for any reason or for no reason, and with or without notice. Amerigroup encourages you to review the web site and these terms periodically for any updates or changes; however, Amerigroup is under no obligation to make such updates or changes obvious. Your continued access or use of any Amerigroup web property shall be deemed your acceptance of these Legal Disclaimers/Conditions of Use and any changes and the reasonableness of these standards for notice of changes. Use of any Amerigroup web property will be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to its conflict of law provisions. By accessing this web site, you agree that any legal action or proceeding between you and Amerigroup will be brought exclusively in a federal or state court of competent jurisdiction in or for Virginia Beach, Virginia. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.