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Contact us

Have a question?

Are you a member? Please log in to the secure website to send us a message.

Member Services
1-800-600-4441
(TTY 711)

Monday through Friday from 7 a.m. to 6 p.m. local time

STAR Kids Member Services
1-844-756-4600
(TTY 711)

Monday through Friday from 8 a.m. to 6 p.m. Central time

If you call after 6 p.m. or on a weekend or holiday, leave a message. Someone will call you back on the next business day.

A Member Services representative can help you:

  • Understand your benefits
  • Talk to a member advocate or service coordinator
  • Get an interpreter for doctor visits
  • Get information in another language, including Spanish
  • Get information in another format, like Braille, audio, or large print

If you have an emergency, call 911 or go to the nearest hospital emergency room right away.

To learn about how to file a complaint or appeal, or request a fair hearing, go to the Member Rights and Responsibilities page.

Need help with enrollment?

STAR/STAR+PLUS
1-800-964-2777
(TTY 711 or 1-800-735-2989

Monday through Friday from 8 a.m. to 6 p.m. Central time

STAR Kids
1-877-782-6440
(TTY 711 or 1-800-735-2989)

Monday through Friday 8 a.m. to 6 p.m. Central time

CHIP/CHIP Perinatal
1-800-964-2777
(TTY 711 or 1-800-735-2989)

Monday through Friday from 8 a.m. to 6 p.m. Central time

Need to speak with a nurse?

Fast, free medical advice from a nurse, day or night, even on holidays, in more than 170 languages.

Call the 24-hour Nurse HelpLine
1-800-600-4441
(TTY 711)

STAR Kids 24-hour Nurse HelpLine 1-844-756-4600
(TTY 711)

Need help with behavioral health or substance abuse?

Call 24 hours a day, 7 days a week. We can help you in any language. 1-800-600-4441
(TTY 711)

STAR Kids
1-844-756-4600
(TTY 711)

Need to talk to a service coordinator?

STAR+PLUS members
call Member Services at
1-800-600-4441 (TTY 711)

STAR Kids members
call 1-866-696-0710, ext. 31084, Monday through Friday from 8 a.m. to 5 p.m. local time