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Be ready, be healthy

Your health and well-being are important to us. We want you to have the resources you need, before, during and after a disaster.

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We’re just a call away.

Be ready by storing these numbers in your phone.


Phone number

Member Services

1-800-600-4441 (TTY 711)

24-hour Nurse HelpLine

1-866-864-2544 (SP:2545) (TTY 711)

Case management/service coordination, etc.

515-327-7012, ext. 106-122-3315

Nonemergency medical transportation


Find resources and get help during a disaster


For traffic updates


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Get help near you. You can:

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Other health plan resources

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Help from case managers

Case managers can help you get the items you need like durable medical equipment. We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric specialists.

Call 515-327-7012, ext. 106-122-3315 (TTY 711) to speak with a case manager.

Need to evacuate?

Things to have handy if you need to leave in a hurry:

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A list of your prescriptions

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Filled prescription medicines

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Over-the-counter medicines like pain reliever, antacids, vitamins and more

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Glasses and contact lens solution

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Baby formula, bottles, diapers, wipes, diaper rash cream

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Feminine supplies

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Personal hygiene items

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Pet food, bowls and any medications

We also recommend storing these numbers in your phone:

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Your primary care provider (PCP)

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Any specialists you see

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Your pharmacy — You can also store a list of your medications under this number for quick reference.

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Your veterinarian’s office — Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one.

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Get help after a natural disaster or emergency

The national resources below are available so you can apply for help, get back in your home and get back to your life.

Our app will help on the go

Download our app so you’ll always have access to:

  • Your member ID card
  • Your primary care provider’s contact information
  • Your profile information

Get the app:

Apple iTunes - Download Amerigroup Medicaid App Google Play - Download Amerigroup Medicaid App