Getting care 24/7
When you need care right away, you might be surprised to know there are a lot of places to go for help instead of the emergency room (ER). An urgent care center can treat many conditions people often go to the ER for. Call your primary care provider (PCP) if your condition is urgent and you need medical help within 24 hours. Your PCP will tell you what to do. He or she may tell you to come into the office right away, go to an urgent care center or go to the ER. If it’s after hours, leave a message. Someone from your doctor’s office will call you back within 30 minutes.
24-hour Nurse Helpline
24-hour Nurse Helpline: 1-866-864-2544 Spanish: 1-866-864-2545
Whether it’s 3 a.m. or a Sunday afternoon with the family, health issues happen at the most inconvenient times and places. 24-hour Nurse Helpline is a resource you call when life throws you a curve ball. Registered nurses can help you with your baby’s fever, give you allergy relief tips and advise you where to go for care.
LiveHealth Online — a doctor’s care 24/7
Have a provider by your side with LiveHealth Online. “Visit” a board-certified doctor via online video chat for common health concerns like the flu, colds, allergies and more. Doctors can also send prescriptions directly to your pharmacy, if needed.
Your video chats are private and secure. Each session lasts about 10 minutes. And it’s no cost to our members. It’s a convenient and easy way to see a provider when you can’t make it to a provider’s office.
Visit www.livehealthonline.com to get started.
Urgent and after-hours care
An urgent medical condition is not an emergency, but needs medical care within 24 hours. Call your primary care provider (PCP) if your condition is urgent and you need medical help within 24 hours. Your PCP will tell you what to do. He or she may tell you to come into the office right away, go to an urgent care center or go to the emergency room.
Go to urgent care for things like:
- Upper respiratory infection
- Minor cuts or lacerations
If not seeing a doctor right away could end in death or serious bodily harm, it’s an emergency. You should call 911 or go to the nearest emergency room (ER).
Go to the ER if you:
- Have trouble breathing
- Are bleeding badly
- Have chest pains
Reasons you don’t want to go to the ER if it’s not an emergency:
- The wait time can be very long
- The ER doesn’t have your medical records
- ER doctors don’t know you as well as your primary care provider (PCP)
Call your PCP as soon as you can after you visit the ER or urgent care center. Your PCP will help you with your follow-up care.
If you have a behavioral health or substance use issue, we can help. Call Member Services at 1-800-600-4441. You can also call 24-hour Nurse Helpline at 1-866-864-2544. An Amerigroup clinical associate can help you 24 hours a day, 7 days a week, 365 days a year. Or, in an emergency, call 911.