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IA Health Link

IA Health Link, the new Medicaid program in Iowa, means new plans, new services and new choices for you and your family. But some things never change. At Amerigroup, our members come first. Let us help you get the most out of this great new program.

Health care isn’t just about seeing a doctor when you’re sick. A lot of things other than germs can impact your health. We have tools and resources to help you not just feel better, but to live a better life. 

If you’re eligible for the new Medicaid program, IA Health Link, you can join Amerigroup. We’ll help you get all of your Iowa Medicaid-covered care and services like:

  • A primary care provider (PCP) to manage all your health care needs
  • Vision care for adults and children
  • A full list of prescription drugs, plus certain over-the-counter medicines
  • Wellness visits and immunizations
  • Specialty physician services
  • Disease management for diabetes, asthma and more
  • Behavioral health services 
  • Plus lots of extras you can really use to take charge of your health

If you have questions or want to learn more, you can call us at 1-800-600-4441 (TTY 711).

You can view the 2016 Comparison of the State of Iowa Medicaid Enterprise Basic Benefits Based on Eligibility Determination chart for more information.

  • Free dental supplies
  • Video chats with doctors using LiveHealth Online
  • Amerigroup Community Resource Link to help you find community services near you
  • Free mobile phones, plus bonus minutes*
  • Free post-discharge kit and home-delivered meals after you leave the hospital*
  • Free stop-smoking program
  • Free weight-management program
  • Free exercise kit to help you get and stay fit

*Different eligibility rules apply to each benefit. Call us at 1-800-600-4441 (TTY 711) or look in the member handbook to learn more.


We work with Express Scripts to provide your pharmacy benefit. We cover a wide range of prescriptions and many over-the-counter medicines .

You don’t pay any pharmacy copays.

Getting your prescription filled is easy!

You can go to any pharmacy in our plan. Use the pharmacy locator tool to find a pharmacy close to you.

  • Give the pharmacist your written prescription or have the doctor call it in
  • ​Show your Amerigroup ID card

What is the Preferred Drug List (PDL)?

The PDL is a list of preferred and nonpreferred drugs Amerigroup covers. Non-preferred drugs may require a prior authorization. You’ll need approval from us to get these medicines. Your provider will ask us for one. Your request will be sent to our Pharmacy team for review and decision.

For the latest PDL, visit: www.iowamedicaidpdl.com

Pharmacy Formulary Exception Request

If you’re taking a drug that isn’t listed on the PDL, you or your authorized representative can ask for an exception to keep taking it.

To ask for an exception, email: submitmyexceptionreq@amerigroup.com.

Mixing Drugs and Side Effects

Learn more about what drugs you can and can’t take together or side effects on the Express Scripts Drug Information Website

Express Scripts Prescription Drug Reimbursement Form

Express Scripts Online Registration Instructions

For answers to some of your prescription drug coverage questions, go to our Frequently Asked Questions page or call Member Services.

Need help arranging transportation to a covered medical service?
Call LogistiCare.
1-844-544-1389
7:30 a.m. to 6 p.m., Monday through Friday

Routine reservations:

  • Require two business days (48 hours) notice.
  • Can be scheduled up to 30 days in advance.

Have this information ready when you call:

  • Your Amerigroup #. It’s on the front of your ID card.
  • Pickup and drop-off addresses.

Need information about your ride after you set it up?
Call Where’s My Ride.
1-844-544-1390

Your member handbook is your go-to guide for health services. It tells you how you can get the most from Amerigroup. Read it to find out about:

  • Your benefits
  • Special programs and services, including case management, service coordination and our Health Home program
  • Your rights and responsibilities as an Amerigroup member
  • How to choose a primary care provider
  • How to get help if your doctor’s office is closed
  • Renewing your coverage
  • Consumer choices option
  • How to reach Amerigroup Member Services if you have questions

Download your member handbook below:

Real Solutions® Healthy Rewards

Healthy Rewards is a program that pays you for taking control of your health. You can earn $10, $20 or $30 for completing healthy activities, like wellness check ups, diabetic screenings, mammograms, medication refills and more.

Enroll today and start earning rewards!

To learn more and enroll, call 1-877-868-2004 or visit www.myamerigroup.com/HealthyRewards. On our website, find out:

  • How the program works
  • What rewards are available and which ones you may be eligible for
  • How often you can earn a reward for each activity
  • When you’ll receive your Healthy Rewards debit card
  • Where you can spend your reward dollars
  • And more!

You must be enrolled in the Healthy Rewards program to earn rewards for your healthy activities.

The Consumer Choices Option program is for Iowans with Medicaid who are aging or have a disability. It offers you the freedom to choose service providers to help you with your unique needs.

To join, you must be getting Medicaid funding through a Home- and Community-based Services (HCBS) waiver and be referred by your case manager.

If you’re in the Consumer Choices Option program, this free online tool can help you find personal attendant care providers and services. MySupport connects you with support workers who share your values and have things in common with you. Learn more and use MySupport to find the help you want today.