Frequently Asked Questions
Your Primary Care Provider
You may select your primary care provider (PCP) from a list of providers in the Amerigroup network. As long as he or she is in our network, you can choose any of the following:
- Family or general practitioner
- Advanced registered nurse practitioner
- Physician assistant (under the supervision of a physician)
- A physician specializing in geriatric care (caring for the elderly)
- Attending specialist (for members requiring specialty care for their acute or chronic conditions, or conditions related to a disability)
- Federally Qualified Health Centers and Rural Health Clinics
- Indian Tribe, Tribal Organization or Urban Indian Organization
You can also search for providers near your home by checking our easy-to-use online
Find a Doctor tool.
Tell us the name of your doctor, and we can check to see if he or she is in our network. If your doctor is part of the Amerigroup network, you can keep him or her as your primary care provider (PCP). If your PCP is not in our network, we can ask your current doctor to join our network or help you select a new PCP.
Yes, you can change your primary care provider (PCP) at any time. Just log on to our website or call Amerigroup Member Services toll free at 1-800-600-4441 (TTY 711).
Your Prescription Drug Coverage
Your prescription medicines will be covered by Amerigroup. As long as you have a prescription from your doctor, you can continue to take that medicine. We may talk to your doctor about medicines that do the same thing but may be cheaper. If you take medicine for a mental illness, you can continue to get it.
You can get prescriptions filled at any Amerigroup network pharmacy. Our network includes most major chains and many independent community pharmacies. You can search our list of network pharmacies by clicking here. You can also call Amerigroup Member Services at 1-800-600-4441 (TTY 711) or ask your local pharmacy for help.
Your doctor can request prior approval on medicines by calling our Pharmacy department at 1-800-454-3730.
We have network pharmacies in all 50 states. Most chain pharmacies, as well as many independent and grocery store pharmacies participate. If you need a refill while on vacation, contact your doctor for a new prescription to take with you or fax it to the closest network pharmacy where you are. Certain restrictions may apply.
If your medicines are lost or stolen, you should contact your doctor to authorize the pharmacy to refill your prescription early. Such requests must include a copy of the police report. The pharmacy may have to contact us for prior approval. Replacement of lost or stolen medicine will be reviewed on a case-by-case basis. Certain restrictions may apply.
If you had to pay for a medicine, you may submit a request for reimbursement. You’ll need to mail a completed reimbursement request form, along with any receipts to:
P.O. Box 14711
Lexington, KY 40512