Member Materials

Helping you get the information you need about your health care

We want you to have easy access to all of the documents you need to manage your health care.

Member Handbooks

Your member handbook is your go-to-guide for health services. Read it to find out about:

• How to use your benefits
• How to choose a primary care provider
• How to get help if your doctor’s office is closed
• How to reach Amerigroup Member Services if you have questions
• Your rights and responsibilities as an Amerigroup member

• Member Handbook – English
• Member Handbook – Spanish
• July 2018 Member handbook update - English
• July 2018 Member handbook update - Spanish

Appeals and Grievances

Learn how to file an appeal or grievance:

• Appeal & Grievance Rights - English
• Appeal & Grievance Rights - Spanish

Early Periodic Screening, Diagnostic and Treatment (EPSDT) program

Learn more about our EPSDT program:

• EPSDT program — English
• EPSDT program — Spanish