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Pharmacy and prescription drug benefits

Your benefits include a wide range of prescription and over-the-counter (OTC) drugs. We work with IngenioRx to provide these benefits.


Your copay for prescriptions is $3 for brand-name drugs. There’s no copay for generic drugs. Members under age 21, pregnant women and members in long-term care do not have a copay.

How to get your prescriptions

Getting your prescription filled is easy. Simply take your written prescription to a plan pharmacy or ask your doctor to call it in. Be sure to show the pharmacy your Amerigroup member ID card.

Find a pharmacy

Have your medicines mailed to you

We make getting your prescriptions filled as convenient as possible. You can log in to your account and have prescriptions filled through home delivery services. With your secure online account, you can:

  • Order refills
  • Track your shipments
  • Get notifications
Log in to your account

Preferred drugs and formulary

Preferred Drug List (PDL)

Amerigroup has a list of preferred drugs chosen for their quality and effectiveness. It’s called a Preferred Drug List (PDL).

Many of the drugs listed on the PDL do not need preapproval. Drugs not listed on the PDL always require preapproval. This means your doctor must get approval from us before he or she can write a prescription for the drug. Go to the preapprovals section, below, for more information.

The PDL can change at any time. Please check back for updates.

You can also get OTC medicines with a prescription from your doctor.

Searchable Formulary

The formulary is a list of all brand-name and generic drugs available in your plan. It lists the drugs found on the PDL and other drugs not found on the PDL. You can use the searchable formulary to search for drugs by:

  • Typing the name of the drug in the search box
  • Using the A-Z list to search by the first letter of the drug name
  • Clicking the therapeutic class of the drug

Searchable Formulary
If you need a drug that isn’t listed on our formulary, you or someone you choose to act for you can request a formulary exception. Just email submitmyexceptionreq@amerigroup.com.

Pharmacy forms

Prescription Drug Reimbursement Forms

Prescription Drug Home Delivery Form


Some medicines need a preapproval, or an OK, from us before your doctor can prescribe them. Drugs that require preapproval will be listed with PA next to the drug name. For those medicines, your doctor must submit a preapproval request before you can fill your prescription. Your doctor can call Provider Services at 1-800-454-3730 or fax the form to 1-800-964-3627.

Drugs that require preapproval include those that:
  • Can have high side effect potential
  • Should be prescribed only for specific usage
  • Have a high misuse or abuse potential
  • May cost more than other preferred drugs

The preapproval process helps us make sure you’re taking medicines safely and correctly.

Other times you may need preapproval are:
  • When requesting a higher dosage than recommended
  • When the drug is part of a step therapy treatment plan
  • When requesting a brand-name drug that already has an FDA-approved generic version

If your doctor recommends a drug that isn’t on our formulary, you may request an exception by emailing us at submitmyexceptionreq@amerigroup.com. You’ll be asked to supply a reason why it should be covered.

Get your specialty medications

If you have a specialty condition, you’re covered. We partner with IngenioRx Specialty Pharmacy to meet all your specialty medication needs.

Learn more about specialty pharmacy

Member resources

Your member handbook is your go-to-guide for health services. Read it to find out about:

  • How to use your benefits
  • How to choose a primary care provider
  • How to get help if your doctor’s office is closed
  • How to reach Amerigroup Member Services if you have questions
  • Your rights and responsibilities as an Amerigroup member
Need a handbook mailed to you?

Call Member Services at 1-800-600-4441 (TTY 711).