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Getting care 24/7

Where to go for the care you need

When you need care right away, there are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER.

In an emergency, always call 911. Otherwise, call your primary care provider (PCP) or the 24-hour Nurse HelpLine — they can tell you where to go for urgent, sick or routine care.

Your PCP

Your primary care provider (PCP) is listed on your ID card. He or she will:
  • Get to know you and your health history
  • Work with you to find specialists, treatment plans and medicines when needed

When you’re sick or hurt, always call your PCP first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.

If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can. It’s a good idea to see your doctor when you’re well, so he or she can better treat you when you aren’t.

You can change your PCP anytime.