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Coronavirus (COVID-19) updates and resources

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Last updated: July 1, 2020

Coronavirus disease 2019 (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.

Focusing on your health

These temporary changes have been put in place to make it easier for you to focus on your health and those you care about.

If your Medicaid benefits were supposed to end in March, April or May, they have been extended to June 30, 2020.

Premium payments for members in the Maryland Children's Health Program (MCHP Premium) and the Employed Individuals with Disabilities (EID) program are not due until further notice. Learn more about premium payments on the Maryland Department of Health website

Due to the state of emergency, the Maryland Medicaid HealthChoice Helpline is moving to a voicemail system until further notice.
 
For help, please call 1-800-284-4510 and leave a brief message with your name and a phone number where we can reach you. HealthChoice Helplinestaff will call you. "No caller ID" may show when HealthChoice calls you. Please answer. The voicemail option will be available Monday through Friday from 8 a.m. to 5 p.m. Eastern time.

If you have any questions about your benefits, we’re here for you. Call Member Services at 1-800-600-4441 (TTY 711) Monday through Friday from 8 a.m. to 6 p.m. Eastern time, or log in to your account to send us a secure message.

Getting the care you need

See a doctor without leaving home

Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Amerigroup Community Care will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24-Hour Nurse HelpLine 24 hours a day, 7 days a week at the number on your ID card.

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Find a COVID-19 test site

Use this tool to quickly locate testing sites near you. Just enter your state and county.

 


Take care of your mental health

You might be feeling anxious or stressed with all of the information about coronavirus disease 2019 (COVID-19). Taking care of your mental health is more important than ever.

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myStrength™

myStrength™ is an online tool that can help you lower your stress and improve your mental health. As an Amerigroup member, you can use this tool at no cost to you.

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Psych Hub

Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus disease 2019, cope with job loss and other COVID-19 challenges.

Finding resources you may need 

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Free services near you

Use our Community Resource Link for local help finding food, housing and other things you might need.

Search now

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends.

Go to SafeLink

Learn about more about COVID-19 

An airway and lung infection, similar to a cold.
 

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.
 

The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control and Prevention (CDC) website at http://cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov  for the CDC’s most current travel guidelines.
 
Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick:

  • Wash often with soap and water for at least 20 seconds.

  • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least
    60% alcohol.

  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.

  • Cover your cough or sneeze with a tissue, and throw away the tissue.

  • Stay home when you are sick.

  • Avoid touching your face.

  • Avoid close contact with people who are sick.

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung, or kidney disease seem to be at higher risk for a more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them — keep hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Here’s what the CDC says about wearing a face mask.

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread.
 
Amerigroup Community Care will pay for telehealth visits with your doctor.
 
Can’t reach your doctor? Call our 24-Hour Nurse HelpLine 24 hours a day, 7 days a week at the number on your ID card.
 

If you have a Medicaid plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center or emergency department.
 

No, prior permission is not required for COVID-19 testing.
 

You should try to see your primary care provider (PCP) or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too.

We will pay for the care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.
 

No. If you have Medicaid from us, your plan covers sick visits and tests.

Do you have meds you take regularly? Call the Pharmacy Member Services number on your ID card to find out about your options.
 
Your health is important. Try to keep taking your medicines as prescribed, and get your refills on time.