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Getting Care 24/7

Know where to go for the care you need.

Your health care needs don’t always follow a schedule. When you need care right away, there are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER. Learn more about where to go when you or your family needs care, no matter what time or day it is.

Your primary care provider (PCP)

When you’re sick or hurt, always call your PCP first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.

Your PCP is listed in your online profile.

He or she will:

  • Get to know you and your health history
  • Work with you to find specialists and medicines when needed

If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can. It’s a good idea to see your doctor when you’re well, so he or she can better treat you when you aren’t.

Change your PCP anytime

  1. Find a PCP in your plan with our Find a Doctor search tool.
  2. Once you know the name of the PCP you want, write it down.
  3. Use our or call Member Services at 1-800-600-4441 (TTY 711) to change your primary care provider.

If you also have 

Medicare, contact your Medicare plan to change your primary care provider.