[Skip to Content]

Coronavirus (COVID-19) updates and resources


Last updated: February 24, 2021

The coronavirus (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.

COVID-19 Vaccines

As new information about COVID-19 vaccines is released, we’ll be here to answer your questions. If you have Medicare or Medicaid, you won’t have to pay for your COVID-19 vaccine. Activate your online account to stay up-to-date on the latest information.

Set up your account

Each state will decide how and when to distribute vaccines.

Learn more here.

Focusing on your health

These temporary changes have been put in place to make it easier for you to focus on your health and those you care about.

Members will not lose their coverage even if their enrollment is due for annual review. However, you should renew on time if you can. The state is restoring eligibility for members who are automatically disenrolled during the COVID-19 State of Emergency.

Copays for COVID-19 testing and office visits related to COVID-19 testing are waived, as well as premiums. Prior authorization for any hospitalization due to COVID-19 is also waived.

Members may be able to get prescriptions filled early, and get a 90-day supply of their maintenance prescriptions filled at one time. Call the Pharmacy Member Services number on your member ID card for more information.

If you have any questions about your benefits, we’re here for you. Call Member Services at 1-800-600-4441 (TTY 711) Monday through Friday from 8 a.m. to 6 p.m. Eastern time, or log in to your account to send us a secure message.

Getting the care you need

See a doctor without leaving home

Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Amerigroup Community Care will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24-Hour Nurse HelpLine 24 hours a day, 7 days a week at the number on your ID card.

Hospital Find a COVID-19 test site 

Use this tool to quickly locate testing sites near you. Just enter your state and county.

Find a COVID-19 Test Facility

HeartwithPulse Take care of your mental health

You might be feeling anxious or stressed with all of the information about coronavirus disease 2019 (COVID-19). Taking care of your mental health is more important than ever. Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus, cope with job loss and other COVID-19 challenges. 

Go to Psych Hub

Finding resources you may need


Free or low-cost services near you

Use our Community Resource Link for local help finding food, housing and other things you might need.

Search now

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to those who qualify. Already have a phone? You can still receive unlimited text messaging and 1 GB of data. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends.

Go to SafeLink

Learn more about COVID-19



Learn more about the COVID-19 vaccine

The COVID-19 vaccine prevents you from getting sick from COVID-19.

There are currently different versions of the vaccine that are available. Both vaccines require two shots given several weeks apart. It is important to complete both doses to get the most protection against COVID-19.

The COVID-19 vaccine does not contain the live virus, so a COVID-19 vaccine cannot make you sick with COVID-19.

The COVID-19 vaccine does not change or interact with your DNA (does not change your genetics) in any way.

The Food and Drug Administration (FDA) has authorized some COVID-19 vaccines and is working quickly to approve others. Learn more here.

Each state will decide how and when to distribute vaccines. People at most risk of contracting COVID-19 or developing complications of illness will likely receive vaccinations first. Right now, the CDC recommends that healthcare workers and residents of nursing homes and long-term-care facilities be the first Americans to receive the vaccine. Vaccination should be more widely available in early to mid-2021. We will keep you updated.

The CDC is working closely with state, tribal, local, and territorial health departments to make sure vaccines are available.

New Jersey is following the recommendations from the Centers of Disease Control and Prevention (CDC).

Among the first groups are health care workers, people living in congregate settings. New Jersey is also moving to vaccinate those 65 years and older as well as those under 65 with chronic health diseases.

The plans to vaccinate continue to change to include more of the populations.

The most up to date information can be found on the New Jersey Department of Health website on their COVID-19 vaccination page.

The vaccine will be available at State and county run sites, Federally Qualified Health Centers, hospitals. Pharmacies, urgent care clinics, local health departments, medical clinics.

If you are a resident of a long-term care facility, you may be able to get the vaccine where you are.

The registration site for vaccines: https://covidvaccine.nj.gov

No. If you have Medicare or Medicaid, you won’t have to pay for your COVID-19 vaccine.

COVID-19 vaccination will help keep you from getting COVID-19. Many thousands of people across the United States took part in research trials over many months. These trials show the FDA whether a vaccine is safe and effective, which it must be certain of before it will authorize or approve a vaccine for public use.

Researchers studied vaccine reactions and potential side effects throughout the trials. Their studies will continue after the vaccine receives approval. The FDA, CDC, and vaccine manufacturers will continue to monitor safety and quality.

If you have Medicaid with us, you can activate your online account to get updates on COVID-19 vaccines. Activate your account.

Download the Amerigroup Mobile app from Google Play or the App Store

  Apple App Store icon

Yes. Even if you’ve already had COVID-19, you could still benefit from the vaccine. You can talk to your primary care provider to see what they recommend. The CDC also has information about the benefits of the vaccine.

You may have some fever, chills, tiredness, headache after getting the shot. Talk to your doctor about over the counter medicines to help with side effects. Contact your doctor if the side effects do not go away or if they worry you.

After getting the vaccine, you will still need to wear a mask in all public places, follow social distancing guidelines, avid people that are sick, practice health habits like using hand sanitizer and good handwashing.

Learn more about COVID-19

An airway and lung infection, similar to a cold.

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

The virus is thought to spread from person to person:

  • Between people who are in close contact with one another (within about 6 feet).
  • From person to person through cough or sneeze.
  • By touching a surface or object with droplets produced when an infected person coughs or sneezes.

People who have been in close contact with a person known to have COVID-19 or people who live in or have recently been in an area with ongoing spread are at an increased risk of exposure.

The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control (CDC) website at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.
Good health habits can also help prevent and fight COVID-19. Here are some tips:
•    Washing your hands is the best way to avoid getting sick:
–    Wash often with soap and water for at least 20 seconds.
–    If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
•    Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
•    Cover your cough or sneeze with a tissue, and throw away the tissue.
•    Stay home when you are sick.
•    Avoid touching your face.
•    Avoid close contact with people who are sick.

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung, or kidney disease seem to be at higher risk for a more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them. Ask visitors if they are ill or have recently been ill. Keep unscented hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use unscented hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Here’s what the CDC says about wearing a face mask.

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread. Can’t reach your doctor? Call our 24-hour Nurse HelpLine 24 hours a day, 7 days a week at 1-800-600-4441 (TTY 711).

Our Medicaid and Medicare Advantage, Medicare Supplement, and MMP members do not have to pay anything for the COVID-19 test. 


No, prior authorization is not required for COVID-19 testing. 

You should try to see your primary care provider (PCP) or a doctor in your plan. We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.

No. If you have a Medicare Advantage, Medicare Supplement, or MMP plan, or Medicaid from us, your plan covers sick visits and tests.

Do you have medicines you take regularly? Instead of refilling once a month, you may be able to get 90-day supplies of these drugs through our home delivery pharmacy, as well as at some drugstores. Call the Pharmacy Member Services number on your member ID card to find out if you can get 90-day supplies. 

You may also be able to get an early refill of your medication. There are special rules for controlled medicines. Call the Pharmacy Member Services number on your member ID card for more information.

Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.