Coronavirus (COVID-19) updates and resources
Last updated: May 12, 2020
The coronavirus (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.
Focusing on your health
These temporary changes have been put in place to make it easier for you to focus on your health and those you care about.
Members will not lose their coverage even if their enrollment is due for annual review. However, you should renew on time if you can. The state is restoring eligibility for members who are automatically disenrolled during the COVID-19 State of Emergency.
Copays for COVID-19 testing and office visits related to COVID-19 testing are waived, as well as premiums. Prior authorization for any hospitalization due to COVID-19 is also waived.
Members may be able to get prescriptions filled early, and get a 90-day supply of their maintenance prescriptions filled at one time. Call the Pharmacy Member Services number on your member ID card for more information.
If you have any questions about your benefits, we’re here for you. Call Member Services at 1-800-600-4441 (TTY 711) Monday through Friday from 8 a.m. to 6 p.m. Eastern time, or log in to your account to send us a secure message.
Getting the care you need
See a doctor without leaving home
Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Amerigroup Community Care will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24-Hour Nurse HelpLine 24 hours a day, 7 days a week at the number on your ID card.
Find a COVID-19 test site
Use this tool to quickly locate testing sites near you. Just enter your state and county.
Take care of your mental health
You might be feeling anxious or stressed with all of the information about coronavirus disease 2019 (COVID-19). Taking care of your mental health is more important than ever. Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus, cope with job loss and other COVID-19 challenges.
Finding resources you may need
Free or low-cost services near you
Use our Community Resource Link for local help finding food, housing and other things you might need.
Free smartphone from SafeLink Wireless®
SafeLink offers free smartphones with data, texts and minutes to those who qualify. Already have a phone? You can still receive unlimited text messaging and 1 GB of data. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends.
Learn more about COVID-19
An airway and lung infection, similar to a cold.
Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.
The virus is thought to spread from person to person:
- Between people who are in close contact with one another (within about 6 feet).
- From person to person through cough or sneeze.
- By touching a surface or object with droplets produced when an infected person coughs or sneezes.
People who have been in close contact with a person known to have COVID-19 or people who live in or have recently been in an area with ongoing spread are at an increased risk of exposure.
The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control (CDC) website at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.
Good health habits can also help prevent and fight COVID-19. Here are some tips:
• Washing your hands is the best way to avoid getting sick:
– Wash often with soap and water for at least 20 seconds.
– If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
• Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
• Cover your cough or sneeze with a tissue, and throw away the tissue.
• Stay home when you are sick.
• Avoid touching your face.
• Avoid close contact with people who are sick.
Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung, or kidney disease seem to be at higher risk for a more serious COVID-19 illness. We will support you and help you get the care you need.
If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them. Ask visitors if they are ill or have recently been ill. Keep unscented hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use unscented hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.
Here’s what the CDC says about wearing a face mask.
Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread. Can’t reach your doctor? Call our 24-hour Nurse HelpLine 24 hours a day, 7 days a week at 1-800-600-4441 (TTY 711).
Our Medicaid and Medicare Advantage, Medicare Supplement, and MMP members do not have to pay anything for the COVID-19 test.
No, prior authorization is not required for COVID-19 testing.
You should try to see your primary care provider (PCP) or a doctor in your plan. We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.
No. If you have a Medicare Advantage, Medicare Supplement, or MMP plan, or Medicaid from us, your plan covers sick visits and tests.
Do you have medicines you take regularly? Instead of refilling once a month, you may be able to get 90-day supplies of these drugs through our home delivery pharmacy, as well as at some drugstores. Call the Pharmacy Member Services number on your member ID card to find out if you can get 90-day supplies.
You may also be able to get an early refill of your medication. There are special rules for controlled medicines. Call the Pharmacy Member Services number on your member ID card for more information.
Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.