[Skip to Content]

Intermediate Care Facilities for Individuals with Intellectual Disability (ICF/IID)


The ICF/IDD program supports people who receive care in a home setting that includes nursing, therapy, and behavior supports for individuals with intellectual disabilities, called intermediate care facilities.

Your ICF/IDD benefits include physical health, behavioral health, and long-term services and supports (LTSS) that help you manage your care and increase your independence. You also receive a care coordinator who can assist with daily activities and support you in reaching their individual goals.

If you think you need ICF/IDD LTSS or have questions about the program, call at 866-840-4991 (TRS 711). You can also read your member handbook below for details about your ICF/IDD benefits.

Member resources

Member handbook

Your member handbook is your go-to-guide for health services. Read it to find out about:

  • How to use your benefits
  • How to choose a primary care provider
  • How to get help if your doctor’s office is closed
  • How to reach Amerigroup Member Services if you have questions
  • Your rights and responsibilities as an Amerigroup member

Need a handbook mailed to you?
Call Member Services at 800-600-4441 (TTY 711).

Beneficiary Support System

If you need help or have a concern, you can:

  • Call your care coordinator, support coordinator, or Member Services at 866-840-4991 (TRS 711).
  • Call TennCare Connect at 855-259-0701.
  • Contact Disability Rights Tennessee at:
    Toll-free number: 888-723-8193
    Local number: 615-873-4108
    Email: benefitshelp@disabilityrightstn.org
    Website: https://www.ltsshelptn.org/