Intermediate Care Facilities for Individuals with Intellectual Disability (ICF/IID)

The ICF/IDD program supports people who receive care in a home setting that includes nursing, therapy, and behavior supports for individuals with intellectual disabilities, called intermediate care facilities.

Your ICF/IDD benefits include physical health, behavioral health, and long-term services and supports (LTSS) that help you manage your care and increase your independence. You also receive a care coordinator who can assist with daily activities and support you in reaching their individual goals.

If you think you need ICF/IDD LTSS or have questions about the program, call at 866-840-4991 (TRS 711). You can also read your member handbook below for details about your ICF/IDD benefits.

Member resources

Member handbook

Your member handbook is your go-to-guide for health services. Read it to find out about:

How to use your benefits
How to choose a primary care provider
How to get help if your doctor’s office is closed
How to reach Amerigroup Member Services if you have questions
Your rights and responsibilities as an Amerigroup member

Need a handbook mailed to you?
Call Member Services at 800-600-4441 (TTY 711).

Beneficiary Support System

If you need help or have a concern, you can:

Call your care coordinator, support coordinator, or Member Services at 866-840-4991 (TRS 711).
Call TennCare Connect at 855-259-0701.
Contact Disability Rights Tennessee at:
Toll-free number: 888-723-8193
Local number: 615-873-4108
Email: benefitshelp@disabilityrightstn.org
Website: https://www.ltsshelptn.org/