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TennCare

TennCare is the state of Tennessee’s Medicaid program. It provides health care to low-income pregnant women, children, older adults and individuals who have a disability. Amerigroup is a health plan serving TennCare members in the state of Tennessee. 

For some types of care, you may have to pay part of the cost. This is called a copay. Not everyone has a copay. Your Amerigroup card will tell you if you have a copay and what it is. Learn more about copays on the TennCare website.

To keep your benefits, you need to renew every 12 months. If you don’t renew on time, you could lose your benefits. Learn more.

Here are some of the benefits you get with Amerigroup as your TennCare health plan.

Benefit You get:
Medical care
  • Visits with a primary care provider (PCP) you choose
  • Visits to specialist providers (with a referral from your PCP)
  • Emergency care
  • Preventive care
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Lab and x-ray services
  • Medical supplies
  • Home health services
Find a doctor
24-hour Nurse HelpLine

24-hour telephone help from a registered nurse. 
Call 1-866-864-2544 (TRS 711).
To talk to a Spanish-speaking nurse call, 1-866-864-2545 (TRS 711)

TennCare Kids

Checkups and health care services for babies, children, teens and young adults under age 21; including:

  • Medical
  • Dental
  • Speech
  • Hearing
  • Vision
  • Behavioral health
Learn more
Dental care

Checkup and cleaning every 6 months through DentaQuest for children under age 21

Find a dentist
Vision care

Vision care services through EyeQuest for children under age 21, including eyeglass lenses and frames as medically necessary. Plus, if glasses are broken or lost, Amerigroup will replace them.

Find an eye doctor
Prescription medicines

Pharmacy benefits through OptumRx. Your ID card will tell you if you have pharmacy benefits. OptumRx will send you a separate pharmacy card.

Find a pharmacy
Rides to appointments

No cost rides to your health care visits if you don’t have a way to get to there

Request a ride
Behavioral health care

Help for you or a family member with problems like depression, anxiety, family issues, and alcohol or drug-related problems. This includes:

  • Crisis services (mental health, alcohol and drug-related problems)
  • Inpatient and outpatient substance use disorder benefits
  • Outpatient behavioral health services (mental health, alcohol and drug-related problems)
  • Intensive community-based treatment
  • Psychiatric inpatient facility services, rehabilitation services and residential treatment
  • We also provide members with access to our CommonGround Recovery Library. Free resources and tools to help you start the recovery and healing process.
Healthy Rewards

Healthy Rewards is a no-cost, optional program for Amerigroup members. The program encourages you to get the care you need to create a healthy lifestyle and then rewards you with gift cards to popular retailers such as Amazon, Kohl’s, Lowes, and Subway.

You may be eligible to earn rewards for some of the activities below:

  • Up to $20 for high blood pressure medication refills
  • Up to $20 for antidepressant medication refills
  • $50 for breast cancer screenings
  • $25 for cervical cancer screenings
  • $20 for adult wellness visits
  • $50 for childhood wellness visits
  • $25 for getting your baby’s immunizations (shots) on time
  • $50 for getting your adolescent’s HPV immunizations (shots) on time
  • $50 for a diabetic retinal eye exam
  • $10 for a diabetic A1c screening
  • $25 for pregnant members who go to a prenatal visit in their first trimester or within 42 days of enrollment
  • $50 for new moms who go to their postpartum visit 7-84 days after delivery
  • $5 for a diabetes management quiz

Enroll and earn rewards

To see what you’re eligible to earn, enroll in Healthy Rewards. Follow these three steps:

  1. Create or log in to your Amerigroup online account. To create an account, you’ll need your member ID number (shown on your Amerigroup ID card), your birth date, and your ZIP code.

    If you need help setting up your Amerigroup online account, call Member Services at 800-600-4441 (TRS 711).
  2. Visit the Benefit Reward Hub from your Amerigroup account. You can also enroll in the program or learn more by calling Healthy Rewards at 888-990-8681 (TRS 711) Monday through Friday from 9 a.m. to 8 p.m. Eastern time.
  3. Once enrolled, remember to provide your email address and mobile phone number so you can receive updates on your rewards.

If you need help setting up your Amerigroup online account, you can call Member Services at 800-600-4441 (TRS 711).

Access Healthy Rewards

Your healthiest pregnancy

Steps to follow when you find out you're pregnant

Here are a few tips to help you and your baby stay strong and healthy.

  • Schedule a visit with your OB-GYN provider.
    Prenatal care is important for you and your baby. When you go to your first visit, you can expect your OB-GYN to ask you about your overall health, complete a physical exam, and provide a due date for your baby.

    If you do not have an OB-GYN, you can call Member Services at 800-600-4441 (TRS 711). We can help find one near you.
  • Take care of you.
    This is a great time to think about your healthiest lifestyle. You may want to incorporate healthier foods in your diet, stay as active as your OB-GYN recommends, and avoid tobacco and alcohol.
  • Complete an obstetrics health screener.
    This helps us get you the care and support you need during your pregnancy. To complete the obstetrics health screener, call Member Services at 800-600-4441 (TRS 711).
  • Connect with an obstetrics case manager.
    We would like to help you take the best care of yourself, so you can care for your growing baby. You can call 800-600-4441 (TRS 711) to learn more about our Taking Care of Baby and Me® program.

Healthy Rewards for pregnant members

You may be able to earn rewards for completing your prenatal and postpartum visits. To find out what you’re eligible to earn, enroll in Healthy Rewards through your Amerigroup account and then visit the Benefit Reward Hub. You also can call Healthy Rewards at 888-990-8681 (TRS 711) Monday through Friday from 8 a.m. to 7 p.m. Central time. Healthy Rewards is provided at no cost to you.

If you need help setting up your Amerigroup online account, you can call Member Services at 800-600-4441 (TRS 711).

My Advocate®

You also can enroll in the My Advocate program. My Advocate delivers prenatal, postpartum, and well-child health education by phone, web, and mobile app. Visit myadvocatehelps.com to enroll.

Pregnancy education

As an Amerigroup member, you will receive information about prenatal care, pregnancy benefits, and incentive programs. To request a Pregnancy and Beyond Resource Guide, call 800-600-4441 (TRS 711).

The Pregnancy and Beyond Resource Guide includes:

  • Taking Care of Baby and Me flyer
  • Healthy You, Healthy Baby booklet
  • Having a Healthy Baby brochure
  • My Advocate flyer
  • Zika member flyer

Here are some resources you can use throughout your pregnancy:

Health A to Z (Healthwise)

March of Dimes
Smokefree.org National Tobacco Quit Line: 800-QUIT-NOW (800-784-8669) Substance Abuse and Mental Health Administration (SAMHSA): 800-662-HELP (800-662-4357)

You may be eligible for Tennessee Women, Infants, and Children (WIC) benefits. To learn more, visit the WIC website here.

Caring for your new baby

The care your baby receives from their pediatrician is the best way to keep them healthy. We offer many resources to help you learn how to care for your newborn.

Health A to Z (Healthwise)

Maternal health

As a new mother, it’s important for you to receive the support and healthcare you need. Caring for yourself and using the resources available to you will help you to provide the best care for your newborn.

You may be eligible for Tennessee Women, Infants, and Children (WIC) benefits. To learn more, you can call 800-342-5942 or visit the WIC website here.

Breastfeeding can be a challenge for some new moms. There are resources available to help. Visit La Leche League International at llli.org for breastfeeding support. You also can call the La Leche League Breastfeeding Helpline at 877-452-5324. If you have questions about breastfeeding and medications, you can visit infantrisk.com or call 806-352-2519.

If you think you may be suffering from postpartum depression, we want to support you. Your doctor can help to put you on a pathway to recovery and you can contact Postpartum Support International (PSI) at 800-944-4PPD (4773) or postpartum.net. To learn more about postpartum depression, visit healthwise.net.

Member resources

Member handbook

Your member handbook is your go-to-guide for health services. Read it to find out about:

  • How to use your benefits
  • How to choose a primary care provider
  • How to get help if your doctor’s office is closed
  • How to reach Amerigroup Member Services if you have questions
  • Your rights and responsibilities as an Amerigroup member

Need a handbook mailed to you?

Call Member Services at 1-800-600-4441 (TTY 711).