Frequently Asked Questions
Your Health Plan
Amerigroup Community Care is a managed care company chosen by the state of Tennessee as one of the health plans that provides health care coverage to people who qualify for TennCare.
No, TennCare will assign a health plan for you. If you’re happy with your plan, you don’t have to do anything.
You can change your health plan by calling TennCare at 1-800-878-3192. If you’re a new TennCare member, you have 45 days to change your plan. After that, you can only change your plan during your “open enrollment” month. Your open enrollment month depends on where you live. Find a complete list on the TennCare website.
Your Primary Care Provider (PCP)
If your primary care provider (PCP) is in the Amerigroup plan, you can keep seeing them. If your PCP is not in our network, we can help you select a new one. You can also choose or change your PCP online by logging in to your secure account.
You can change your PCP at any time. To find a provider in your area, use our Find a Doctor search tool. Then, log in to your secure account to change your PCP. You can also call Amerigroup Member Services toll free at 1-800-600-4441 (TTY 711) and we can help you.
If you change your PCP, we’ll send you an updated ID card. But the change will start right away.
In most cases, you will need a referral or OK from your PCP to see a specialist. To find out if you need a specialist referral for a medical problem, please check your Member Handbook.
Your ID Card
You’ll get your Amerigroup ID card in the mail within 30 days from the date we’re notified of your enrollment in Amerigroup. You can also download a copy of your ID card from your account using the Member ID Card tool on our website, or view your card on the Amerigroup Mobile app.
If you go to the doctor’s office without your member ID card, you can tell them you’re with Amerigroup. The doctor’s office will call us to verify your information. You can also view your ID card on the Amerigroup Mobile app. Do your best to bring your card with you to every appointment.
Call Amerigroup Member Services at 1-800-600-4441 (TTY 711) or view your Member Handbook. You can also call TennCare Connect at 1-855-259-0701. For questions about CHOICES and Employment and Community First CHOICES, call 1-866-840-4991 (TTY 711).