[Skip to Content]

Welcome new member

Welcome to Amerigroup! We're happy you’re here.

As a new member, we know you have questions and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.

1. Look for your member ID card

You should have received your Amerigroup member ID card in the mail. You’ll use it to go to the doctor and get prescriptions. If it’s been more than two weeks since you enrolled and you didn’t get your card, give us a call at 1-800-600-4441 (TRS 711). If you are enrolled in CHOICES or ECF CHOICES, call 1-866-840-4991 (TRS 711).
 

2. Make an appointment with your PCP

Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Call to make an appointment with your PCP as soon as you can. Getting a checkup now will help your PCP learn about your medical history before any health issues occur.
 

Need help making your appointment?

We’re here for you! Call Member Services at 1-800-600-4441 (TRS 711). CHOICES or ECF CHOICES members, call 1-866-840-4991 (TRS 711).
 

Need to change your PCP?

You can change your PCP using your online account or by calling Member Services at 1-800-600-4441 (TRS 711). CHOICES or ECF CHOICES members, call 1-866-840-4991 (TRS 711).
 

3. Create your online account

To access the secure member area of our website, you’ll need to create your account. This will allow you to:

  • Change your PCP
  • View or print your member ID card
  • Send a private message to Member Services

It’s quick and easy to create your account! You’ll just need your member ID number (shown on your ID card), your birth date and your ZIP code.

Create your account

 
Have a smartphone? Download our free app!
With the Amerigroup mobile app, you’ll always have your member ID card with you! You can also:

  • Find a doctor, hospital or pharmacy close by and get directions
  • Call a nurse to get answers to your medical questions anytime, day or night
App Store       Google Play

 

4. Learn more about your benefits

We want you to understand your benefits and receive the best possible care. Learn what you get with Amerigroup on your plan benefits page, including many extras just for being our member! You can also read your member handbook for details about your benefits. Find a copy of your handbook on the benefits page below.

Medicaid members
CHOICES members
Employment and Community First CHOICES members

Note: TennCare sends important information about your benefits in the mail. If you move, be sure to tell TennCare about your new address. Call 1-855-259-0701 or fill out an address change form