How to Renew

STAR, STAR Kids, STAR+PLUS and CHIP members need to renew benefits every twelve months to keep them. If you don’t renew on time, you could lose your benefits.

But don’t worry! Just follow these easy steps to renew your benefits.

1. Check your mail.

You’ll get a notice in the mail from the Health and Human Services Commission (HHSC) when it’s time to renew.

2. Visit Your Texas Benefits

Choose Manage Your Account to log in or create your account.

3. Complete your online renewal.

What if you lose your coverage?

You can still reapply. If you apply within 60 days of the date you lost coverage and you’re still eligible, you’ll return to Amerigroup.

*Note for STAR Kids and STAR+PLUS members with Supplemental Security Income (SSI)

You may not need to renew your benefits every twelve months. The Social Security Administration (SSA) will review your eligibility once every one to six years, or when you report a change affecting eligibility or the benefit amount.

Have you moved?

If you moved this past year, HHSC needs your new address! Call Texas Health and Human Services Commission at 2-1-1. They can also help you with your renewal.

Tools

Need some help renewing?

We’re here for you! Call us at
1-877-269-5707 Monday through Friday from 8 a.m. to 6 p.m. Central time. This call is free.

You can also call 2-1-1, Monday through Friday from 8 a.m. to 6 p.m. Central time to talk to a representative from the Health and Human Services Commission. They’ll answer your questions and help you renew your coverage.