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Member Resources

Get the resources you need to manage your health

Health care can be hard to understand. Use these resources to help you get the most from your benefits.

Member handbooks

Your member handbook is your go-to guide for health-care services. When you have a question, check your handbook or contact us to find out about:

  • How to use your benefits
  • How to choose a primary care provider
  • How to get help if your doctor’s office is closed
  • How to reach Member Services if you have questions
  • How to contact your service coordinator

Member notifications

TX Pharmacy Benefit Manager Change Notice

TX Tobacco Cessation Counseling Benefit

TX CHIP Perinatal value-added benefits letter 8/2018

CHIP Reissue ID card letter 5/1/18

Mosquito repellent benefit notice

Texas Health and Human Services fraud notice

Infusion therapy made easier

Important changes to the appeal process: STAR, STAR Kids, and STAR+PLUS

STAR Kids Dual value-added benefits letter 8/2018

STAR Kids Non-Dual value-added benefits letter 9/2018

STAR Kids member assessment information

STAR Value-added benefits letter 8/2018

TX STAR PLUS Dual value-added benefits letter 8/2018

STAR+PLUS Nondual Member Letter 8/2018

STAR+PLUS Nursing Facility value-added benefits letter 8/2018

CHIP Value-added benefits letter 8/2018

Incontinence supplies provider update

Vendor change letter for incontinence supplies