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Getting Care 24/7

Know where to go for the care you need.

Your health-care needs don’t always follow a schedule. When you need care right away, there are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER. Learn more about where to go when you or your family needs care, no matter what time or day it is.

Your primary care provider

When you’re sick or hurt, always call your primary care provider first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.

Your primary care provider is listed in your online profile. He or she will:

  • Get to know you and your health history
  • Work with you to find specialists and medicines when needed

If you haven’t seen your primary care provider before, call and make a new patient appointment as soon as you can. It’s a good idea to see your doctor when you’re well, so he or she can better treat you when you aren’t.

Change your primary care provider anytime

  1. Find a primary care provider in your plan with our Find a Doctor search tool.
  2. Once you know the name of the primary care provider you want, write it down.
  3. Use our Change your PCP tool or call Member Services at 1-800-600-4441 (TTY 711) to change your primary care provider. STAR Kids members, call 1-844-756-4600 (TTY 711).

If you also have Medicare, contact your Medicare plan to change your primary care provider.