Getting Care 24/7
Know where to go for the care you need.
Your health-care needs don’t always follow a schedule. When you need care right away, there are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER. Learn more about where to go when you or your family needs care, no matter what time or day it is.
Your primary care provider
When you’re sick or hurt, always call your primary care provider first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.
Your primary care provider is listed in your online profile. He or she will:
- Get to know you and your health history
- Work with you to find specialists and medicines when needed
If you haven’t seen your primary care provider before, call and make a new patient appointment as soon as you can. It’s a good idea to see your doctor when you’re well, so he or she can better treat you when you aren’t.
Change your primary care provider anytime
- Find a primary care provider in your plan with our Find a Doctor search tool.
- Once you know the name of the primary care provider you want, write it down.
- Use our Change your PCP tool or call Member Services at 1-800-600-4441 (TTY 711) to change your primary care provider. STAR Kids members, call 1-844-756-4600 (TTY 711).
If you also have Medicare, contact your Medicare plan to change your primary care provider.
24-hour Nurse HelpLine
1-800-600-4441 (TTY 711) | STAR Kids members: 1-844-756-4600 (TTY 711)
Health issues can come up when you least expect them. Our toll-free 24-hour Nurse HelpLine lets you talk with a registered nurse whenever you have health questions or need medical advice — day or night, holidays, and weekends. Our nurses are here to:
- Advise you on where to go when you need care
- Help you with any health questions you have
- Give you advice about caring for your baby or child
Urgent and after-hours care
An urgent medical condition is when care is needed for a sudden illness, injury, or condition that is not an emergency but needs to be treated right away.
You may need urgent care if you have:
- Minor burns
- A very sore throat
- An injury from a fall
- Frequent vomiting
- A cut that’s deep enough to need stitches
- A fever over 101 degrees Fahrenheit
- Muscle sprains or strains
If you need urgent care
Call your primary care provider. Help from your primary care provider is available 24 hours a day. If you call your primary care provider’s office when it’s closed, leave a message with your name and a phone number where you can be reached. Someone should call you back within 30 minutes to tell you what to do.
You may also call our 24-hour Nurse HelpLine to talk to a nurse anytime.
Emergencies are times when there could be serious danger or damage to your health if you don’t get medical care right away. If you need emergency care, call 911 or go to the nearest hospital emergency room (ER).
Go to the ER if you:
- Have chest pains
- Have trouble breathing
- Are bleeding badly
- Are pregnant and have signs of harm to yourself or your baby like pain, bleeding, fever, or vomiting
- Feel like you might hurt yourself or someone else
After an ER or urgent care visit
Call your primary care provider as soon as you can after you visit the ER or urgent care center. Your primary care provider can help with your follow-up care. Their number is listed in your online profile.
Not sure if it’s an emergency?
Call our 24-hour Nurse HelpLine. Our nurses can tell you whether you need emergency care or help you find an urgent care center.