Contact Us

Have a question?

Member Services representatives are here to help. Give us a call or send us a secure message through your online account.

Member Services

800-600-4441 (TTY 711)

Representatives are available Monday through Friday from 7 a.m. to 6 p.m. Central time.

STAR Kids Member Services

844-756-4600 (TTY 711)

Representatives are available Monday through Friday from 8 a.m. to 6 p.m. Central time.

If you call after 6 p.m. or on a weekend or holiday, leave a message. Someone will call you back on the next business day.

We can help you:

To learn more about how to file a complaint or internal appeal, or request a State Fair Hearing with or without an External Medical Review, go to the Complaints and Appeals page.

Understand your benefits
Talk to a case manager, member advocate, or service coordinator
Get an interpreter for doctor visits
Get information in another language, including Spanish
Get information in another format, like Braille, audio, or large print
File a complaint or internal appeal
Request an External Medical Review with State Fair Hearing, or a State Fair Hearing only.

To learn more about how to file a complaint or internal appeal, or request a State Fair Hearing with or without an External Medical Review, go to the Complaints and Appeals page.

Need to speak with a nurse?

Get fast, free medical advice from a nurse, day or night, even on holidays, in more than 170 languages.

24-hour Nurse HelpLine

1-800-600-4441 (TTY 711)

STAR Kids 24-hour Nurse HelpLine

1-844-756-4600 (TTY 711)

Need help with behavioral health or substance abuse?

Call 24 hours a day, 7 days a week. We can help you in any language.

1-800-600-4441 (TTY 711) | STAR Kids: 1-844-756-4600 (TTY 711)

You don't need a referral to get help from providers in our plan for behavioral health, alcohol, or drug problems.

If you have a behavioral health emergency or crisis, call 911 or go to the nearest hospital emergency room right away.

Need help with rides to your health-care services?

We can help with rides to the doctor, dentist, hospital, pharmacy, and any other place you receive Medicaid services. Go to the Transportation page under the Benefits tab for more details.

Amerigroup will use our transportation vendor, Access2Care, to arrange all travel. To schedule a ride or find out the status of your ride, call the NEMT Services line and “Where’s My Ride?” line at the number below based on your membership type:

•   STAR: 833-721-8184 (TTY 711)
•   STAR+PLUS:    844-867-2837 (TTY 711)
•   STAR Kids:        844-864-2443 (TTY 711)

If you do not speak English, we can help you in many other languages, including Spanish. You can call Monday through Friday from 8 a.m. to 5 p.m. local time, except for state-approved holidays. For “Where’s My Ride?”, you can call between 5 a.m. to 7 p.m. local time Monday through Saturday or any time you are waiting for a scheduled ride.

Need to talk to a service coordinator?

STAR+PLUS

Call 1-800-600-4441 (TTY 711), Monday through Friday from 7 a.m. to 6 p.m. Central time.

STAR Kids

Call 1-866-696-0710, Monday through Friday from 8 a.m. to 5 p.m. Central time.

Need help joining Amerigroup?

STAR, STAR+PLUS, CHIP, and CHIP Perinatal

Call 1-800-964-2777 (TTY 711 or 1-800-735-2989), Monday through Friday from 8 a.m. to 6 p.m. Central time.

STAR Kids

Call 1-877-782-6440 (TTY 711 or 1-800-735-2989), Monday through Friday 8 a.m. to 6 p.m. Central time.

Provider Services

Providers can call Provider Services at 1-800-454-3730, Monday through Friday from 8 a.m. to 7 p.m. Central time with questions about eligibility, benefits, claims, or any other issue. Members should call Member Services with any questions.