Be ready, be healthy

Get help near you. You can:

• Find help getting food, housing, and more with the Community Support page. Enter your zip code and find what’s available near you.
• Get a ride to your health-care visits and other places by checking out Transportation benefits
• Learn simple tips on how to prepare you and your family from Ready.gov 
• For sample plans, disaster supply checklists, and more information on preparing for hurricanes and other emergencies, visit www.txready.org.

Have the medical supplies you need

Service coordinators and case managers can help you get the items you need like durable medical equipment or finding Personal attendant services (PAS).
 
We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric specialists.

Service coordination

STAR+PLUS 1-800-600-4441 (TTY 711)
Monday through Friday from 7 a.m. to 6 p.m. Central time

STAR Kids 1-866-696-0710​    
Monday through Friday from 8 a.m. to 5 p.m. Central time
 

Case management

Member Services 1-800-600-4441 (TTY 711)
Monday through Friday from 7 a.m. to 6 p.m. Central time

STAR Kids Member Services 1-844-756-4600 (TTY 711)
Monday through Friday from 8 a.m. to 6 p.m. Central time

 

We’re here for you with important information

• Get your member ID card
• Get help for winter storms
• Find a Doctor
• Find a pharmacy from RX Open — a website that will help you find open pharmacies in areas impacted by disaster
  • myStrength™ — secure website and mobile tools to help improve your mental and emotional health 
  • LiveHealth Online — visit a board-certified doctor, therapist, or psychiatrist through live video on your smartphone, tablet, or computer. (All video visits are private and secure) 
• Read about ways to get care 24 hours a day, 7 days a week 
• Learn more about renewing your health plan benefits 
• Access your personal health record through WebMD 

It’s easier than you think to be ready.

Keep your health in mind by knowing:

• What you can prepare ahead of time like lists of important phone numbers and medications
• What to take with you if you have to go, such as your filled prescription medications and important documents

What you need to know — in your phone

 

Take some of the stress out of an emergency situation. Store the important numbers you might need in your phone now.
       

Member Services

-1-800-600-4441 (TTY 711)
-STAR Kids 1-844-756-4600 (TTY 711)

24-hour Nurse HelpLine

-1-800-600-4441 (TTY 711)
-STAR Kids 1-844-756-4600 (TTY 711)

Primary care provider

Any specialists you see

Your pharmacy — You can also store a list of your medications under this number for quick reference.

Your veterinarian’s office — Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one.

Ready to go?

Got your “go bag” ready?

Things to have handy if you have to leave in a hurry:
    

A list of your prescription medications

Filled prescription medications

Over-the-counter medicines like pain reliever, antacids, vitamins and more

Glasses and contact lens solution

Baby formula, bottles, diapers, wipes, diaper rash cream

Feminine supplies

Personal hygiene items

Pet food, bowls and any medications

 
 

Our app will help on the go

Make sure to download our app so you’ll always have access to:

• Your profile information
• Your member ID card
• Your primary care provider’s contact information
• Your prescriptions