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Be ready, be healthy

 
 

Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency. 

   Phone We’re just a call away. 

Be ready by storing these numbers in your phone so you can reach us.

 

Resource

Phone number

Member Services

1-800-600-4441 (TTY 711)

STAR Kids Member Services

1-844-756-4600 (TTY 711)

Behavioral Health and Substance Abuse services line

1-800-600-4441 (TTY 711)

STAR Kids Behavioral Health and Substance Abuse services line

1-800-600-4441 (TTY 711)

 Pharmacy Member Services
STAR, STAR+PLUS, and CHIP members

1-833-235-2022 (TTY 711)

Pharmacy Member Services
STAR Kids members

1-833-370-7463 (TTY 711)

LiveHealth Online

1-888-548-3432

Transportation

Visit the Transportation benefits page

For updates and information from Texas HHSC

2-1-1

Services Get help near you. You can:

  • Find help getting food, housing, and more with the Community Support page. Enter your zip code and find what’s available near you.
  • Get a ride to your health-care visits and other places by checking out Transportation benefits
  • Learn simple tips on how to prepare you and your family from Ready.gov 
  • For sample plans, disaster supply checklists, and more information on preparing for hurricanes and other emergencies, visit www.txready.org.

Have the medical supplies you need

Medical Service coordinators and case managers can help you get the items you need like durable medical equipment or finding Personal attendant services (PAS).
 
We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric specialists.

Service coordination

STAR+PLUS 1-800-600-4441 (TTY 711)
Monday through Friday from 7 a.m. to 6 p.m. Central time

STAR Kids 1-866-696-0710​    
Monday through Friday from 8 a.m. to 5 p.m. Central time
 

Case management

Member Services 1-800-600-4441 (TTY 711)
Monday through Friday from 7 a.m. to 6 p.m. Central time

STAR Kids Member Services 1-844-756-4600 (TTY 711)
Monday through Friday from 8 a.m. to 6 p.m. Central time



 

Info We’re here for you with important information

It’s easier than you think to be ready.

Keep your health in mind by knowing:

  • What you can prepare ahead of time like lists of important phone numbers and medications
  • What to take with you if you have to go, such as your filled prescription medications and important documents

What you need to know — in your phone

 

Take some of the stress out of an emergency situation. Store the important numbers you might need in your phone now.
       

checkmark Member Services

-1-800-600-4441 (TTY 711)
-STAR Kids 1-844-756-4600 (TTY 711)

checkmark 24-hour Nurse HelpLine

-1-800-600-4441 (TTY 711)
-STAR Kids 1-844-756-4600 (TTY 711)

checkmark Primary care provider

checkmark Any specialists you see

checkmark Your pharmacy — You can also store a list of your medications under this number for quick reference.

checkmark Your veterinarian’s office — Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one.

Ready to go?

Got your “go bag” ready?

Things to have handy if you have to leave in a hurry:
    

checkmark A list of your prescription medications

checkmark Filled prescription medications

checkmark Over-the-counter medicines like pain reliever, antacids, vitamins and more

checkmark Glasses and contact lens solution

checkmark Baby formula, bottles, diapers, wipes, diaper rash cream

checkmark Feminine supplies

checkmark Personal hygiene items

checkmark Pet food, bowls and any medications


 
 

Our app will help on the go

Make sure to download our app so you’ll always have access to:

  • Your profile information
  • Your member ID card
  • Your primary care provider’s contact information
  • Your prescriptions
App Store

Google play