[Skip to Content]

Contact Us

Have a question?

Member Services representatives are here to help. Give us a call or send us a secure message through your online account.

Member Services

1-800-600-4441 (TTY 711)

Representatives are available Monday through Friday from 7 a.m. to 6 p.m. Central time.

STAR Kids Member Services

1-844-756-4600 (TTY 711)

Representatives are available Monday through Friday from 8 a.m. to 6 p.m. Central time.

If you call after 6 p.m. or on a weekend or holiday, leave a message. Someone will call you back on the next business day.

We can help you:

• Understand your benefits
• Talk to a case manager, member advocate, or service coordinator
• Get an interpreter for doctor visits
• Get information in another language, including Spanish
• Get information in another format, like Braille, audio, or large print
• File a complaint or appeal

To learn more about how to file a complaint or appeal, or request a state fair hearing, go to the Complaints and Appeals page.

Need to speak with a nurse?

Get fast, free medical advice from a nurse, day or night, even on holidays, in more than 170 languages.

24-hour Nurse HelpLine

1-800-600-4441 (TTY 711)


STAR Kids 24-hour Nurse HelpLine

1-844-756-4600 (TTY 711)

Need help with behavioral health or substance abuse?

Call 24 hours a day, 7 days a week. We can help you in any language.

1-800-600-4441 (TTY 711) | STAR Kids: 1-844-756-4600 (TTY 711)

You don't need a referral to get help from providers in our plan for behavioral health, alcohol, or drug problems.

Need to talk to a service coordinator?

STAR+PLUS

Call 1-800-600-4441 (TTY 711), Monday through Friday from 7 a.m. to 6 p.m. Central time.

STAR Kids

Call 1-866-696-0710, Monday through Friday from 8 a.m. to 5 p.m. Central time.

Need help joining Amerigroup?

STAR, STAR+PLUS, CHIP, and CHIP Perinatal

Call 1-800-964-2777 (TTY 711 or 1-800-735-2989), Monday through Friday from 8 a.m. to 6 p.m. Central time.

STAR Kids

Call 1-877-782-6440 (TTY 711 or 1-800-735-2989), Monday through Friday 8 a.m. to 6 p.m. Central time.

Provider Services

Providers can call Provider Services at 1-800-454-3730, Monday through Friday from 8 a.m. to 7 p.m. Central time with questions about eligibility, benefits, claims, or any other issue. Members should call Member Services with any questions.

If you have an emergency, call 911

or go to the nearest hospital emergency room right away.