Welcome to Amerigroup! We're happy you’re here.
As a new member, we know you have questions, and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.
1. Look for your member ID card
You should have received your Amerigroup member ID card in the mail. You’ll use it to go to the doctor and other health-care providers. If it’s been more than two weeks since you joined and you didn’t get your card, give us a call at 1-800-600-4441 (TTY 711). If you have STAR Kids, call 1-844-756-4600 (TTY 711).
2. Make an appointment with your primary care provider
Your main doctor is called a primary care provider. Your primary care provider is listed on your ID card and in your online account. Call to make an appointment with your primary care provider as soon as you can. Getting a checkup now will help your primary care provider learn about your medical history before any health issues occur.
Need help making your appointment?
We’re here for you! We can call your provider’s office with you to help you make an appointment. Call Member Services at 1-800-600-4441 (TTY 711). If you have STAR Kids, call 1-844-756-4600 (TTY 711).
Need to change your primary care provider?
You can change your primary care provider using your online account or by calling Member Services.
If you have Medicare, your primary care provider is picked through your Medicare plan and won’t be on your Amerigroup ID card.
3. Create your online account
To access the secure member area of our website, you’ll need to create your account. This will allow you to:
- Change your primary care provider.
- View or print your member ID card.
- Send a private message to Member Services.
- Manage your prescriptions.
It’s quick and easy to create your account! You’ll just need your member ID number (shown on your ID card), your birth date, and your ZIP code.Create your account
Have a smartphone? Download our free app!
With our Sydney Health Mobile app, you’ll always have your member ID card with you! You can also:
- Find a doctor or hospital close by and get directions.
- Call a nurse to get answers to your medical questions anytime, day or night.
You can also download the free LiveHealth Online app to visit with a doctor, therapist, psychologist, or psychiatrist through live video from a smartphone, tablet, or computer.
4. Learn more about your benefits
We want you to understand your benefits and receive the best possible care. Learn what you get with Amerigroup on your plan benefits page, including many extras just for being our member! Find complete benefit information in your member handbook.Get your handbook
Note: You need to renew your benefits each year. You’ll get a notice in the mail when it’s time to renew. If you move, make sure you give the state your new address. Visit Your Texas Benefits to update your information.