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Behavioral Health Services Only (BHSO)

Your mind and body are connected, and the key to feeling better means taking care of both. We work together with you and your team of behavioral health doctors to help you feel good every day.

Available statewide.

Am I eligible for Apple Health (Medicaid)?

Wraparound with Intensive Services (WISe)

Wraparound with Intensive Services (WISe) is a program that helps provide Apple Health (Medicaid) children and youth with intensive mental health care. With WISe, children and youth receive the care and support they need from a team consisting of people such as family members and counselors. For more information about the program, visit the WISe website.

What you get through Amerigroup

We’re here to help you with all your behavioral health and/or substance use disorder benefits. There are no copays or coinsurance for services included in your plan.

When you need behavioral health or substance use disorder care, you can get them from a Community Mental Health Center, a behavioral health or substance use disorder agency, or another provider as long as they’re in our plan.

You don’t need a referral from your PCP to see a plan behavioral health specialist. There are some treatments and services that need preapproval before you get them. To learn more, talk to your doctor.

Always show your Amerigroup ID card when you get these services.

Your behavioral health benefits include:

  • Evaluation and assessment
  • Medication management and monitoring
  • Group counseling
  • Peer support
  • Family counseling
  • Education about mental health, treatments and medications
  • Day support
  • Rehab case management
  • And more

To learn more about these benefits, see our member handbook/visit the Health Care Authority (HCA) website.

Your substance use disorder services include:

  • Assessment
  • Withdrawal management (detox)
  • Individual and group counseling
  • Opiate replacement treatment
  • Case management
  • And more

To learn more about these benefits, see our member handbook/visit the Health Care Authority (HCA) website.

A behavioral health crisis means you feel you need help right away. You may need to be admitted to a hospital for behavioral health treatment.

If you need help in a crisis, call our North Central Washington Crisis Line at 1-800-852-2923 (TTY 711). We’re available 24/7.

You can also call the ResourceWashington Recovery Help Line at 1-866-789-1511 or visit visit the Washington Recovery Help Line website for 24-hour help with mental health and substance abuse issues.

If you feel like you might hurt yourself or others, call 911 or go to the nearest emergency room right away.

We put tools and technologies in your hands to make it easier to access care and services. Your Care Plan is a tool for Apple Health (Medicaid), Apple Health (Medicaid) and Behavioral Health Services Only (BHSO) Case Management members to help you:

  • Stay connected with your care coordinator
  • Get your care coordinator’s phone number and email address
  • Send secure messages about diagnoses, goals, medicines, services and more
  • View your goals and objectives
  • Check due dates and statuses of goals and objectives
To use this tool:
  • Choose Go to Your Care Plan below
  • Log in or register if you don’t have an account
Continue to Your Care Plan

Certain services may require a referral and/or preapproval. To learn more, visit our referrals and preapprovals page. 

Member resources

We know health care can be confusing. So here are some tools to help you keep track.

Member handbook

The handbook is your go-to guide for all the benefits included in your plan. Read it to learn about:

  • The benefits you get through Amerigroup
  • The benefits you get through the state (using your ProviderOne card)
  • Your ID cards
  • Important phone numbers
  • Your member rights and responsibilities
  • How we protect your privacy
  • How to file complaints, appeals and administrative hearings
  • And more

You can read your member handbook below:

Personalized treatment plan form

Did you know most doctor appointments only last 15 minutes? To get the most of your time, it’s good to be prepared. Fill out this form and bring it with you to your appointment.


An Ombuds is a person who can provide free and confidential help related to your behavioral health services. The Ombuds is a person who has had behavioral health services, or a person whose family member has had behavioral health services. They can help if you have a behavioral health grievance, appeal or fair hearing. The Ombuds is independent from Amerigroup Washington.

Find the phone number of an Ombuds in your area.