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Getting Care 24/7

Where to go and when

When you need care right away, there are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER.

In an emergency, always call 911. Otherwise call your PCP or the 24-hour Nurse HelpLine — they can tell you where to go for urgent, sick or routine care.

Your PCP

Your primary care provider (PCP) is listed on your ID card. He or she will:

  • Get to know you and your health history
  • Work with you to find specialists, treatment plans and medicines when needed

When you’re sick or hurt, always call your PCP first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.

If you haven’t seen your PCP before, call and make a new patient appointment within 90 days. It’s a good idea to see your doctor when you’re well, so he or she can better treat you when you aren’t.

You can change your PCP anytime unless you’re in the Patient Review and Coordination (PRC) program. To find a PCP in our plan, use our Find a Doctor search tool. To change your PCP, log in to your secure account or call Member Services at 1-800-600-4441 (TTY 711).