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Coronavirus disease 2019 (COVID-19) updates and resources

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Last updated: September 16, 2020

Coronavirus disease 2019 (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need and how to find local help and resources.

Do you need help in another language?

We can translate this information at no cost to you. Please call Member Services at 1-800-600-4441 (TTY 711).

Focusing on your health

These temporary changes have been put in place to make it easier for you to focus on your health and those you care about.

If your benefits were extended due to COVID-19, you may need to renew soon. See what you need to do.

Ready to leave the hospital? We’ll fast track approvals (prior authorizations) for any care and services you need.

If you filed an appeal between March 1, 2020 and June 29, 2020, you can ask for a State Fair Hearing right away. You don’t need to complete the Amerigroup appeal process first.

You have an extra 120 days to ask for a State Fair Hearing if:

  • You filed an appeal with Amerigroup during the COVID-19 emergency, and we decided not to change our decision to deny services you requested.
  • Your deadline to request a State Fair Hearing was between March 1, 2020 and June 29, 2020.

If you have any questions about your benefits, we’re here for you. Call Member Services at 1-800-600-4441 (TTY 711) Monday through Friday, 8 a.m. to 5 p.m. Pacific time, or log in to your account to send us a secure message.

Getting the care you need

See a doctor without leaving home

Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24/7 NurseLine 24 hours a day, 7 days a week, at the number on your ID card.

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LiveHealth Online

With LiveHealth Online, you can video chat with a doctor, therapist, psychologist or psychiatrist 24/7 from your smartphone, tablet or computer at no cost to you. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.

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Find a COVID-19 test site

Use this tool to quickly locate testing sites near you. Just enter your state and county.

Take care of your mental health

You might be feeling anxious or stressed with all of the information about coronavirus disease 2019 (COVID-19). Taking care of your mental health is more important than ever.

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myStrength is an online tool that can help you lower your stress and improve your mental health. As an Amerigroup member, you can use this tool at no cost to you.

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Psych Hub

Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus disease 2019, cope with job loss and other COVID-19 challenges.

Finding resources you may need

Mother and daughter having breakfast at kitchen table.

Free or low-cost services near you

Use our Community Resource Link for local help finding food, housing and other things you might need.

Search now

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends. 

Go to SafeLink

Learn more about COVID-19

Young woman delivering a box of food to an elderly woman

An airway and lung infection, similar to a cold.

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control and Prevention (CDC) website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.
Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick:
  • Wash often with soap and water for at least 20 seconds.
  • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue, and throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung, or kidney disease seem to be at higher risk for a more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them — keep hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Here’s what the CDC says about wearing a face mask.

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread.

Your plan will pay for telehealth visits with your doctor. You might even be able to have a visit over the phone. Your privacy and security are important — ask your doctor if secure telehealth platforms are available.

Can’t reach your doctor? Call our 24-hour Nurse HelpLine 24 hours a day, 7 days a week, at the number on your ID card.
You can also see a doctor from your smartphone with LiveHealth Online.

If you have an Apple Health plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center or emergency department. Drive-thru tests are also covered, as long as the test is:

  • Approved by the U.S. Food and Drug Administration (FDA) or the Washington State Department of Health.
  • Performed by a provider in your plan.
  • Ordered by your doctor.

No, prior authorization is not required for COVID-19 testing.

You should try to see your primary care provider (PCP) or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too.

You can also see a doctor, therapist, psychologist or psychiatrist from your smartphone or tablet through LiveHealth Online.

We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.

No. If you have Apple Health (Medicaid) with us, your plan covers sick visits and tests.

Do you have medicines you take regularly? Call the Pharmacy Member Services number on your ID card to find out about early refills and other options you might have.

Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.