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Specialty Pharmacy

Extra care to manage your condition

Specialty pharmacies are different. A specialty pharmacy does more than fill prescriptions. These pharmacies serve enrollees with complex or chronic conditions. Specialty medications are used to treat these conditions and often require special storage or extra support. Specialty pharmacies have highly trained pharmacists and nurses to provide personal care and guidance to help you manage your condition.

CarelonRx Specialty Pharmacy provides your specialty medications. These medications are delivered to your home or shipped to a local CVS pharmacy for pickup. There is no cost for this service. You can even get reminders when you need a refill. There is no cost for this service.

With CarelonRx Specialty Pharmacy, you get:

  • Free shipping with confidential, on-time delivery.
    Order your medicine online at any time. You can choose to have your prescription mailed to you or shipped to a local CVS retail pharmacy, where you can pick it up. And you can track your order until it arrives.

  • 24/7 access to trained professionals.
    A Care Team led by highly trained pharmacists and nurses is ready to assist you. They can talk to you about your condition and are specially trained to help. You can reach the Care Team at 833-255-0646 (TTY 711), 24 hours a day, seven days a week.

  • Individualized care.
    If you have side effects, your Care Team will work with you to manage them. Nurses are available to assist with infusions in your home. They can also instruct you on how to inject medications.

Enrollee resources

Log in to your account to manage your specialty prescriptions. You can:

Your Care Team support

Call Specialty Pharmacy Enrollee Services at 833-255-0646 (TTY 711) anytime, day or night to speak with your Care Team.