Getting Care 24/7
When you need care right away, you might be surprised to know there are lots of places to go for help instead of the emergency room (ER). An urgent care center can treat many things that people often take to the ER. Call your PCP if your condition is urgent and you need medical help within 24 hours. Your PCP will tell you what to do. He or she may tell you to come into the office right away, go to an urgent care center, or go to the ER. After hours, leave a message. Someone from your doctor’s office will call you back within 30 minutes.
24-hour Nurse HelpLine
Whether it’s 3 a.m. or a Sunday afternoon with the family, health issues happen at the most inconvenient times and places. Our 24-hour Nurse HelpLine is a resource you call when life throws you a curve ball. Registered nurses can help you with your baby’s fever, give you allergy relief tips and advise you where to go for care.
An urgent medical condition is not an emergency, but needs medical care within 24 hours. Call your primary care provider (PCP) if your condition is urgent and you need medical help within 24 hours. Your PCP will tell you what to do. He or she may tell you to come into the office right away, go to an urgent care center, or go to the emergency room.
Go to urgent care if you:
- Have a cold or the flu
- Have a fever over 100.5 degrees Fahrenheit
- Have a muscle strain
Find an urgent care center near you using our Find a Doctor tool.
If not seeing a doctor right away could end in death or very serious bodily harm, it’s an emergency. If you think the problem is so severe it may be life-threatening or cause serious damage, call 911 or go to the nearest emergency room (ER).
Go to the ER if you:
- Have trouble breathing
- Are bleeding badly
- Are having chest pains
Reasons you don’t want to go to the ER if it’s not an emergency:
- The waiting time can be very long
- The ER doesn’t have your medical records
- ER doctors don’t know you as well as your PCP
Call your PCP as soon as you can after you visit the ER or urgent care center. Your PCP will help you with your follow-up care.
If you have a behavioral or mental health issue or substance abuse issue, we can help.
Call our 24/7 crisis line at 1-844-405-4300. Or, in an emergency, call 911.
quick and easy access to care
Using LiveHealth Online, you can visit a doctor through live video on your computer, tablet or smartphone. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.
Sign up today so you can:
- See a doctor in minutes when you have a common health problem like:
- Pink eye
- Sore throat
- Sinus infection
- And more!
Doctors can also send prescriptions to your drugstore if needed.*
Spanish-speaking doctors are available 7 days a week by appointment using Cuidado Médico on LiveHealth Online.
- Talk with a therapist in a few days or less. If you’re feeling anxious, stressed or having a tough time coping, schedule a time for 45 minutes of one-on-one counseling.
- Visit with a psychiatrist in 14 days or less. When talk therapy alone isn’t enough, enrollees ages 18 and older can set an appointment to get help with managing certain behavioral health medicines.
It’s easy to get started. Sign up at livehealthonline.com or download the app:
*Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online. Psychiatrists on LiveHealth Online will not offer counseling or talk therapy.
LiveHealth Online is the trade name of Health Management Corporation, a separate company providing telehealth services on behalf of Amerigroup District of Columbia, Inc.