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Manage your condition

Condition Care is all about you.

We’re here to help you learn more about your health, keeping you and your needs in mind at every step. Our Condition Care (CNDC) programs allow you the opportunity to ask questions about your condition, get information about your benefits, and connect you with local resources.

How does it work?

Our CNDC case managers are registered nurses. They’ll help you better manage your condition or health issue, improving your quality of life.

When you join one of our CNDC programs, a CNDC case manager will:

  • Help you create health goals and make a plan to reach them.
  • Coach you and support you through one-on-one phone calls.
  • Track your progress.
  • Give you information about local support and caregivers.
  • Answer questions about your condition and treatment plan (ways to help with health issues).
  • Send you materials to learn about your condition and overall health and wellness.
  • Coordinate your care with your healthcare providers, like helping you with:
    • Making appointments.
    • Getting to healthcare provider visits.
    • Referring you to specialists in our health plan, if needed.
    • Getting any medical equipment you may need.

What programs do we offer?

We offer healthcare and support services for enrollees with any of these conditions:

Asthma is a long-term condition that makes it hard to get air into the lungs. Asthma may cause wheezing, tightness in the chest, shortness of breath, and coughing.

We can give you an asthma action plan for you and your healthcare provider to complete. This will help monitor your condition, avoid triggers, and manage your medication (meds).

Learn more:


Know Your Triggers

Asthma Attack

Asthma Action Plan

Bipolar disorder is a brain disorder that can cause unusual changes in mood, energy, and activity level, making it hard to carry out daily tasks.

It can feel uneasy to learn you’re living with bipolar disorder, so we’re here to help. You can enjoy a healthy, happy, and productive life with proper treatment and support.

Learn more:

Bipolar Disorder


When to Call a Doctor

Making care easier when you need it most

Managing all the pieces of your care when you’re dealing with ongoing health issues can feel overwhelming. Our Cancer Care Navigator program can help. This program provides a team of nurses and other healthcare providers to help support your care if you have been diagnosed with cancer. We will work with your doctors to simplify your care and make sure you receive the care you need at no extra cost.

The Cancer Care Navigator will connect you to helpful resources. Some of those include a dietitian, help with managing medications, custom care plans, goal setting, and support after hours.

Get back time to focus on your well-being with extra support. Learn more about how the program can help you: Call the Cancer Care Navigator team toll-free at 833-649-0669(TTY 711)Monday through Friday, 8:00 a.m. to 9:00 p.m., and Saturday, 9:00 a.m. to 7:30 p.m. Eastern time.

You do not have to participate in the program, but it’s encouraged. Choosing not to take part in the program will not change your benefits.

COPD is a condition in which damage to the lungs has caused the airways to change shape and feel partly blocked. This makes it hard to breathe.

We can help you learn to breathe easier to improve your quality of life. We’ll help you learn how to use inhalers, spacers, nebulizers, other devices, and other skills for living with COPD.

Learn more:


COPD: Learning to Breathe Easier

Taking care of your heart is one of the best things you can do for your health. The heart pumps blood to the whole body. Having CHF means the heart can’t pump as hard as it should.

We can help you understand CHF better. That way, you and your healthcare provider(s) can work together to help you feel your best.

Learn more:

Heart Failure


When to Call a Doctor

Your heart is only the size of a fist, but it’s one of the most important muscles in your body. Arteries throughout the body supply blood to your heart. When those arteries are blocked, and blood flow to the heart is reduced, it causes CAD.

We can help you with tips and tools, like making good food choices and following up with your doctor to keep your CAD in check.

Learn more:

Coronary Artery Disease (CAD)


Health tools

When to Call a Doctor

If you’re living with diabetes, you’re not alone. Diabetes happens when your body’s blood sugar (the amount of sugar in the blood) levels are usually higher than normal. It means there’s a problem making enough of a hormone called insulin, or your body isn’t using insulin like it should.

We can help you lower your risk of complications (problems or issues) and make your quality of life better.

Learn more:

Type 1 Diabetes

Type 2 Diabetes

Taking Care of Your Feet

Healthy Eating Tips

Human Immunodeficiency Virus (HIV) is a virus that attacks the immune system (the body’s natural defense against illness). It makes it hard for the body to fight infection and disease. If HIV isn’t treated, it can lead to AIDS. AIDS stands for acquired immunodeficiency syndrome. It is the last stage of HIV.

We’re here to help you with simple steps for living with HIV/AIDS. Taking your medications the right way, eating healthy, staying active, and following your treatment plan can make a difference.

Learn more:

HIV (Human Immunodeficiency Virus) Infection



Health Tools

Hypertension is also called high blood pressure. Blood pressure is the amount of force it take for your heart to pump blood through your body. When your blood pressure is high, it can lead to other health problems.

We can help you make short- and long-term goals that will help you manage your blood pressure.

Learn more:

High Blood Pressure


What Increases Your Risk

Sometimes, people feel blue or sad, but these feelings don’t last long. When a person has Major Depressive Disorder (MDD or clinical depression), these feelings don’t go away easily. They can get in the way of your everyday life.

Depression is common and a real illness. The important thing to know is that it can be treated. We’re here to help you find resources in your area or help you talk with your family or caregiver about MDD.

Learn more:


Symptoms of Depression

Kids and teens can also have major depressive disorder (MDD or clinical depression).

We can help kids and teens talk with their families and healthcare providers about MDD, get treatment, and live a healthier life.

Learn more:

Depression in Children and Teens

Schizophrenia is a behavioral health disorder that affects a person’s thoughts, feelings, emotions, decisions, and actions. It can get in the way of daily life. Some even have a hard time with focusing and memory loss.

We’re here to help you learn how to manage schizophrenia with medication, treatment, and support.

Learn more:



Schizophrenia: When Hospital Care is Needed

When to Call a Doctor

Substance use disorder is a disease that leads to the use of drugs, alcohol, or other substances in a way that causes problems for your health or in your life.

We can help those with substance use disorder work together with their healthcare provider(s) to talk about treatment options (choices of ways to get better) and find local community programs and resources.

Learn more:

Substance Use Disorder


For Family and Friends

When to Call a Doctor

Any Amerigroup District of Columbia, Inc. enrollee with any of the health conditions listed can participate in a CNDC program. Our CNDC case manager can talk with you about your health history, health goals, and work with you to offer strategies and support so you can live well.

They can also offer educational materials and tools for weight management and tobacco cessation (how to stop using tobacco, like quitting smoking).

Enrollees, you’ll get a letter welcoming you to a CNDC program, if you qualify. Or, call us toll free at 888-830-4300 (TTY 711) from 8:30 a.m. to 5:30 p.m. local time Monday through Friday.

When you call, we’ll:  

  • Set you up with a CNDC case manager to get started.
  • Ask you some questions about your or your child’s health.
  • Start working together to create your or your child’s plan.

You can also email us at dmself-referral@amerigroup.com.

Please be aware that emails sent over the internet are usually safe, but there is some risk third parties may access (or get) these emails without you knowing. By sending your information in an email, you acknowledge (or know, understand) third parties may access these emails without you knowing.

You can choose to opt out (we’ll take you out of the program) of the program at any time. Please call us toll free at 888-830-4300 (TTY 711) from 8:30 a.m. to 5:30 p.m. local time Monday through Friday to opt out. You may also call this number to leave a private message for your CNDC case manager 24 hours a day.

You have certain rights and responsibilities when you join a Condition Care program. You have the right to:

  • Get details about us, such as:
    • Programs and services we offer
    • Our staff and their qualifications (skills or education)
    • Any contractual relationships (deals we have with other companies)
  • Opt out of CNDC services
  • Know which CNDC case manager is handling your CNDC services and how to ask for a change
  • Get support from us to make healthcare choices with your healthcare providers
  • Ask about all CNDC-related treatment options (choices of ways to get better) mentioned in clinical guidelines (even if a treatment is not part of your health plan), and talk about options with treating healthcare providers
  • Have personal data and medical information kept private
  • Know who has access to your information and how we make sure your information stays secure, private and confidential
  • Receive polite, respectful treatment from our staff
  • Get information that is clear and easy to understand
  • File complaints to Amerigroup DC by calling 888-830-4300 (TTY 711) toll-free from 8:30 a.m. to 5:30 p.m. local time Monday through Friday and:
    • Get help on how to use the complaint process
    • Know how much time Amerigroup DC has to respond to and resolve issues of quality and complaints
    • Give us feedback about the Condition Care program

You also have a responsibility to:  

  • Follow the care plan that you and your CNDC case manager agree on
  • Give us the information needed to carry out our services
  • Tell your healthcare providers and us if you choose to opt out (leave the program)

Condition Care does not market products or services from outside companies to our enrollees. CNDC does not own or profit from outside companies on our goods and services.

For a written version of your CNDC rights and responsibilities or information on this website, please print this page or call Enrollee Services.

Useful phone numbers

In an emergency, call 911.

Condition Care

Leave a private message for your CNDC case manager 24 hours a day.
Toll free: 888-830-4300 (TTY 711)
Monday through Friday
8:30 a.m. to 5:30 p.m. local time

Call the Nurse HelpLine
24 hours a day, seven days a week
800-600-4441 (TTY 711)