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Member Services

Call Member Services toll free at 1-800-600-4441 (TTY 711) Monday through Friday, 8 a.m. to 6 p.m. Eastern time.

When you call our new and improved Member Services department, you can be confident that your representative has the information you need. We can help you:

  • Change your PCP
  • Get a new ID card, member handbook or provider directory
  • Find a provider near you
  • Get verbal translations or interpreter services at no cost
  • Set an appointment

Getting Care 24/7

24-hour Nurse HelpLine

Call our 24-hour Nurse HelpLine for fast, free medical advice from a nurse day or night, even on holidays, in more than 170 languages. Dial 1-800-600-4441 (TTY 711).
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Need help with enrollment or renewal?

Call DC Health Link Customer Service at 1-855-532-5465 (TTY 711) Monday through Friday, 8 a.m. to 6 p.m.

Quick & easy online services

When you create an account on our secure member site, you’ll get helpful tools at your fingertips:

To access these great features, log in to your account or:
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