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How to Enroll & Renew


  1. See if you’re eligible today.
  2. After you’re approved:
    • Check your mailbox for an approval packet from the state.
    • Your packet will include an enrollment letter with the name of the managed care plan you were assigned to by the state. If you’re not assigned to Amerigroup and would like to be, you can switch to Amerigroup during your Choice Period. There are three ways to switch:
      • Phone: Call Iowa Medicaid Member Services at 1-800-338-8366 (TTY 711), Monday through Friday from 8 a.m. to 5 p.m. Central time.
      • Mail: Return the enrollment form included in your packet using the postage-paid envelope.
      • Email: Iowa Medicaid Member Services at IMEMemberServices@dhs.state.ia.us.
  3. Keep your health coverage!
    • Renew your family’s IA Health Link benefits each year with these simple steps.
    • Step 1: Watch your mail
    • You’ll receive a renewal form from the Iowa Department of Human Services (DHS).
      • Look for your form up to 45 days before your coverage will end.
      • Moved? Make sure DHS has your current address. Call 1-877-347-5678 if your address has changed.
    • Step 2: Complete the renewal form
    • Complete the Medicaid Review form when you receive it.
      • Fill out all the information on each page.
      • Be sure to sign the signature page.
    • Step 3: Return the renewal form
    • Return the form to DHS by the due date.
      • Use the prepaid, self-addressed envelope you received with your form.
      • Don’t have the envelope? You can mail the Review form to the image center listed on the Review form or return your form to any DHS office.

You’re almost finished! Look for next steps in the mail from DHS.

  • If DHS needs more information, you’ll receive a letter that tells you what they need.
  • If DHS has all the information, you’ll receive a Notice of Action that tells you if your coverage will change.

Not sure what you need to do?

We can help. Call a retention specialist toll free at 1-877-269-5707 (TTY 711), or call the DHS Contact Center at 1-855-889-7985.

Want to choose Amerigroup? Call Iowa Medicaid Member Services at 1-800-338-8366 (TTY 711) and tell them you want Amerigroup as your managed care plan.